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HI ALL I HAVE A CraftRobo CC330L-20 AND IS NOT LOADING THE MEDIA any help will be appreciated, i send a test cut and only the X axis is not moving the one that holds the paper, <img data-cke-saved-src="http://forum.uscutter.com/public/style_emoticons/default/cry.gif" src="http://forum.uscutter.com/public/style_emoticons/default/cry.gif" class="bbc_emoticon" alt=":" ('=""> at firts a tink it was the motor :huh: from the X axis (the one that loads the media ) i test it by switching the connections from the motors and it turs so i know the motor is ok.

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any one :huh:?? please help i will like to fixit, i dount want to let it die. is ther some one her that fix cutter main board that can help me ?

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mb20music i have look at ebay craight list and no luck : (

CMOS chips??? i really dount know wich one is that but i have check the board to see someting burn or some ting strange but found nothing im not expert but nothing seems burn.

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The little IC Chips as well as other components don't have to overtly look bad, to BE bad- unfortunately.

Today I replaced a whole input card for a room combining audio system that cost our customer 2,000$ for just one circuit board- but the dumb thing looked brand new :(

Might be nothing you can do. Maybe time to upgrade the little one to a cameo???

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At this point what has led you to conclude the problem is most certainly one related to hardware and not software?

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ok, the motors are working well just one, but the 2 are ok , i know because i send a test cut and it moves the Carriage like normal, but the carrier roller dit not move not even engage (meaning that i can rotate the motor manually ) because wen a motor is engage it can t not be move by hand so easy (i know because i have a cnc machine wit X,Y and Z axis,.... and wen i connect the X axis to the Y axis it turns but obviously it thinks is the x axis..... it so confusing..... lol so my theory is that some thing is interfering the electric signal to get to the x axis out put. any ideas of what will cause this :huh:??

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When he swapped the x and y motors and the opposing motor no longer worked where it did previously. odds are it is definitely hardware.

Well then I've just learned something. I would have thought until a signal to the board for the X axis had been confirmed; it would have been even money of either hardware or software corruption.

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i just got a email from "Technical Advisor" >:( and dint not tell me how to fix it !!!!

__________________________________________________________________________________

Hello,

Sorry to hear about this issue,-

you have diagnosed your own problem by inverting motor connections which tell us that you main board is now defective.

Unfortunately we don’t sell any parts for this model, if your unit is still in its warranty period please contact your distributor.

Oscar Valerio

Senior Technical Advisor/Export Dept.

Graphtec America, Inc.

ovalerio@graphtecamerica.com

949-860-4135 x4135

www.graphtecamerica.com

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Basically he told you that the board is bad, but it cannot be fixed. If it is under warranty - they will probably swap it for a refurbished unit or send you a newer compareable model.

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I DON'T HAVE THE WARRANTY : ( :( if is a defective unit i don't know wi i will even need a warranty???

Do you have the receipt from where you purchased new? Did you register the unit on Graphtec America?

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Do you have the receipt from where you purchased new? Did you register the unit on Graphtec America?

no i don't have the recipe, but i register the cutter. and nothing came up n the screen just " THANK YOU FOR REGISTERING " or some ting like that but no email or nothing i only have print page... thank you skeeter.

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I SEND ANOTHER EMAIL TO "CUSTOMER SERVICE" THIS IS WHAT I SEND

_____________________________________________________________________________________________

BY ME: I DON'T WANT ALL THE MAIN BOARD I JUST WILL LIKE TO KNOW HOW TO FIX IT BECAUSE AS YOU KNOW THE CUTTER IS A OLD MODEL, THIS WAS PURCHASE NEW SOME YEARS AGO IT WAS MY WIFE FAVORITED GIFT SHE USE IT ON HER SCRAPBOOK CLUB. WE BUY THIS CUTTER BECAUSE OF THE SD SLOT AND THE BRAND "GRAPHTEC" BECAUSE IS ONE OF THE BEST.

PLEASE HELP!!! WE WILL LIKE TO FIX IT!!!!! IF YOU HAVE A DEPARTMENT WER YOU FIX THIS CUTTER PLEASE TALK TO SOME ONE TO SEE IF WE CAN FIX IT, THANK YOU. HOPE YOU CAN HELP US GETTING THIS LITTLE BABY UP AND CUTTING AGAIN, THANK YOU VERY MUCH FOR YOUR TIME.

_____________________________________________________________________________________________________________________________________

FROM: "CUSTOMER SERVICE" : Hello,

Our technical department does not work in this product because there are no parts available for this product

due to its low price, I dont recommend you spend the time to fix this product as your time and the components that may be needed might not be worth it, it might be worth it just to buy a new unit.

sorry for the inconvenience.

Oscar Valerio

Senior Technical Advisor/Export Dept.

Graphtec America, Inc.

ovalerio@graphtecamerica.com

949-860-4135 x4135

www.graphtecamerica.com

> >:( Can you believe it !!!! "no parts available for this product due to its low price" >:(

>is

$250.50 a low price??? so if you buy the

Silhouette CAMEO™ at $299.99 are they going to have parts?

:huh:

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$250 is a low price considering their next model up from the craft cutters is over $1,000. If a main board was available it would probably be most of the cost of a new machine- I know for a CE5000 a main board is over 600$ - almost half the cost of a new machine...

Doesn't sound like you will be able to repair this machine unless you know someone that works on circuit boards....

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we found the PROBLEM !!!!! is not the chip or the board, is the SUMITOMO -G :o THE CABLE we move it and the motors move woohuuu. i just hope i have found the problem sooner because we got a new cutter :D the e craft by Craftwell :wub: and it is a beauty, no more graphtec and the worst customer service imop thumbsdown.gif.... well if anyone here will like to have this cutter and fix it i will sell it to you, just let me know.

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