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New MH721 Carriage won't move

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I just received my MH721 28" plotter Friday night and to my dismay the right panel was broken (more accuracy, all the plastic around the screws were broken).

I could ignore this however when I tried to get it to work the Carriage that holds the blade would not move left or right on the arm. I can hear it trying to be moved however I believe that the top of it is rubbing against the edge of the large gray bar at the top.

Is this a problem anyone else has experienced? Is it something that's easily fixable without having to ship back the unit for repair?

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