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Crystal

Broken ASC365 Cutting plotter

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I bought this plotter new in June 2010...is still under warrenty but they will not return my calls.

This is the problem:

It works fine for about 15 seconds...then it makes a god awfull noise and the metal roller freezes up.

I just wrote the people I bought it from a scathing email that hopefully will get them to contact me and make this right...but if not...do you know what the problem could be? If so and it needs a new part...can you hook it up?

BTW...bought a new cutter from your company. Very happy with the customer service you provide :)

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Hi can you send me the drivers. I bought the same but without the drivers.

That person has not been active on here since March 2011. 

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