hrdlck 0 Posted February 22, 2011 I have had some troubles with my cutter and software in the last few months but have seem to figure most of them out. Lately my images have not been cutting complete and skipping through, Causing a lot of waste of vinyl and transfer material. i checked out the blade and head all seem ok. Than lifted up the top lid to check the belt and everything seemed fine, removed red plastic cover that protects the head and circuit board and found the mounting bracket cracked. one of the mounting bolts that support the track wheels was cracked causing the head to shake while cutting. Has anyone else had this problem? This machine is only 4 months old. Thank You all Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted February 22, 2011 if it is under warranty contact USCUTTER, if that is where you purchased it. http://support.uscutter.com/index.php?_m=tickets&_a=submit Share this post Link to post Share on other sites
hrdlck 0 Posted February 23, 2011 how long do they usually take to respond? I have been waiting 2 days now. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted February 23, 2011 how long do they usually take to respond? I have been waiting 2 days now. on a support ticket? Share this post Link to post Share on other sites
TomasB 23 Posted February 23, 2011 Go back into to your ticket & there is an option to check it as urgent. That is how I have received the fastest response in the past. Share this post Link to post Share on other sites
hrdlck 0 Posted February 25, 2011 Go back into to your ticket & there is an option to check it as urgent. That is how I have received the fastest response in the past. very very poor customer service!!!!! I have submitted a total of 4 URGENT tickets and still no answer. I have called on the phone and have been just shifted back and forth between csr. Share this post Link to post Share on other sites
