Batranger 1 Posted January 14, 2011 lets say, totally hypothetically of course , you go to open the new roll of 15" x 10 yds white FDC 4200 Series 5 Yr. Sign Vinyl you ordered and instead of being that it is a 15'' x 10yd roll of Sisser heat transfer vinyl ! Do you........ A) Call them and B***H cause the idiots sent the wrong S**T because you really needed the white vinyl..... B)Call them and tell them they made a mistake...... C) Tell the guy with the wings on your right shoulder to Shut the F**K up and order another roll of the white vinyl....... Share this post Link to post Share on other sites
NiteWalker 10 Posted January 14, 2011 I'd go with B, only if they pay return shipping. Even though it was a mistake, it was still their bad... I lol'd at C. What's making you go with FDC over oracal 651? By all means, your choice though, hypothetically of course. Share this post Link to post Share on other sites
Conquestgraphics 4 Posted January 14, 2011 I would call to inform them they sent you the wrong vinyl , they are not going to ask you to send it back not cost effective at that point and stress the fact that you already have a pissed customer who didnt get there order due to their mistake!! Congrats Share this post Link to post Share on other sites
wasatchcars 0 Posted January 14, 2011 Think about those options. A) You call getting all pissed of cussing and accusing. Not they are also on the defense feeling attacked so will not be on your side but in a defensive position. This will not be a good outcome. If you call and just explain the situation calmly now you are in control as they will feel embarrassed at there mistake. Most likely you will come out on top with some free stuff or at least a sincere apology. C) Dont do (A) but if © does not work out well ditch that company and order from somewhere else. But be sure to let them know you are going else where and if they dont make it right still thats a company I would NEVER do business with no matter there prices Customer Service goes a long way with me. Price is good. But service comes first. Share this post Link to post Share on other sites
stetson5331 80 Posted January 14, 2011 Think about those options. A) You call getting all pissed of cussing and accusing. Not they are also on the defense feeling attacked so will not be on your side but in a defensive position. This will not be a good outcome. If you call and just explain the situation calmly now you are in control as they will feel embarrassed at there mistake. Most likely you will come out on top with some free stuff or at least a sincere apology. C) Dont do (A) but if © does not work out well ditch that company and order from somewhere else. But be sure to let them know you are going else where and if they dont make it right still thats a company I would NEVER do business with no matter there prices Customer Service goes a long way with me. Price is good. But service comes first. +1 absolutely! stetson5331 Share this post Link to post Share on other sites
J3werks 1 Posted January 14, 2011 Same thing just happened to me, SW sent me a 24 x 50 yd of 651 black when I ordered white. Im Just going to call them and see if they can just swap it out for me. Share this post Link to post Share on other sites
roxanneupnorth 106 Posted January 14, 2011 No one should need help with a question like this...... Share this post Link to post Share on other sites
XLII-Guy 8 Posted January 15, 2011 No one should need help with a question like this...... What's so wrong with asking other people's opinions? @Batranger Is the Siser more expensive than the FDC 4200? (I know the price on 4200 but I've never priced out Siser) Will you use the Siser? Share this post Link to post Share on other sites
Rodger 527 Posted January 15, 2011 I have to agree with onery Roxanne on this 1 . Pride & integrity are the only things nobody but oneself can take away . I would not sell mine cheaply . I would not fault the company much for making that mistake . It would be hard to find a business to deal with that is more perfect than to make that mistake occassionally IMO . Share this post Link to post Share on other sites
BannerJohn 1,324 Posted January 15, 2011 My philosophy has always been..I'll pay for my own mistakes but not somebody else's. So...IF they paid to send it back, I'd send it back...but only IF they gave me some kind of incentive to pay for the time and trouble as well. For me to send it back...it would be a 30 minute trip to UPS. Unless of course they had UPS pick it up. People make mistakes....and the quickest way to get them to learn from their mistakes is for them to feel it in the pocketbook. Anyway, Roxanne...I don't think the OP was actually asking for advice. Share this post Link to post Share on other sites
Batranger 1 Posted January 15, 2011 @Batranger Is the Siser more expensive than the FDC 4200? (I know the price on 4200 but I've never priced out Siser) Will you use the Siser? Yes by about 3 or 4 times and I will use it sent an email to costumer service before I posted on here. Just got reply that since the order was actually 3 weeks old there was nothing they could do about the mistake,said I should have contacted them as soon as I got the order. Oh Darn now it's my fault Share this post Link to post Share on other sites
windasm 0 Posted January 15, 2011 The right thing to do would be to call them and say they had been a mistake with the order. Even though now I have a little guy with wings telling me that I'm going to go to hell after reading this post. Share this post Link to post Share on other sites
mark-s 1,126 Posted January 15, 2011 B is the only answer in my book. mark-s Share this post Link to post Share on other sites
NiteWalker 10 Posted January 16, 2011 sent an email to costumer service before I posted on here. Just got reply that since the order was actually 3 weeks old there was nothing they could do about the mistake,said I should have contacted them as soon as I got the order. Oh Darn now it's my fault Hey, you tried. I'd just order the white vinyl and call it a day. Just and FYI, FDC makes 2 identical white vinyls, white (#002) and crystal white (#102). Stick with crystal white; it has blue backing so weeding is easier and displayed decals look much nicer. Share this post Link to post Share on other sites
XLII-Guy 8 Posted January 16, 2011 Hey, you tried. I'd just order the white vinyl and call it a day. Just and FYI, FDC makes 2 identical white vinyls, white (#002) and crystal white (#102). Stick with crystal white; it has blue backing so weeding is easier and displayed decals look much nicer. LOVE the Crystal White... The blue backer makes it so nice to weed white vinyl. Share this post Link to post Share on other sites
Batranger 1 Posted January 16, 2011 My philosophy has always been..I'll pay for my own mistakes but not somebody else's. So...IF they paid to send it back, I'd send it back...but only IF they gave me some kind of incentive to pay for the time and trouble as well. For me to send it back...it would be a 30 minute trip to UPS. Unless of course they had UPS pick it up. People make mistakes....and the quickest way to get them to learn from their mistakes is for them to feel it in the pocketbook. Anyway, Roxanne...I don't think the OP was actually asking for advice. Yes I did know the right thing to do,Just wanted to share a little humor. And Roxanne, oh never mind, my head hurts already from talking to the wife Share this post Link to post Share on other sites
