slawo 0 Posted December 15, 2010 hello, can anybody help me please?! over 1 years ago i have bought cutting plotter Type number: MT871 ROHS(info from side sticker) i didn't use it since- up to last week, when I cut simple text. there wasn't any problem to get it running that day last week. when, this week it's was impossible to cut anything. Note from system (windows XP) "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) You need to restart your computer before the changes you made to this device will take affect." i have tried many days to get it solved, with no luck at all. after system format (XP again) nothing has changed. there is still the same problem with drivers. all files on my cdrom are the same like the one on: http://travelarticles.us/vinylcutter/ there is so many of them & after 4 days with them i'm getting confused what is what. i'm new with the subject so i might be doing something wrong here. instal order or something... i have attached some photos to this post. would U have any ideas, please? Share this post Link to post Share on other sites
Jay2703 704 Posted December 15, 2010 Sounds like a USB communication issue. Did you try to reload your driver? Share this post Link to post Share on other sites
slawo 0 Posted December 15, 2010 yes i did, many times. no luck Share this post Link to post Share on other sites
slawo 0 Posted December 15, 2010 thnx for quick response jay2703 i'm not sure about this USB converter (FTDI - http://www.ftdichip.com/) i can not instal it Share this post Link to post Share on other sites
Jay2703 704 Posted December 15, 2010 Do you have a serial port on your computer? Share this post Link to post Share on other sites
slawo 0 Posted December 15, 2010 i'm working on a laptop & there isn't any. i know there are some cable converters. the thing is, it was working on some stage and just stopped. I can not get it working after system format. maybe if somebody could direct me thru instal proces from beginning? Share this post Link to post Share on other sites
Jay2703 704 Posted December 15, 2010 I would start here: http://forum.uscutter.com/index.php/topic,67.0.html Jay Share this post Link to post Share on other sites
slawo 0 Posted December 15, 2010 ok Jay, thnx let me go thru this Share this post Link to post Share on other sites
slawo 0 Posted December 18, 2010 Finally i did get USB Serial Converter cable from the electronics shop and that works just fine now thnx for help. Share this post Link to post Share on other sites