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rickybh

BNew 28" Refine EcoCut went up in smoke HELP!

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Today I received my 28" Refine EcoCut that was delivered to my house by FedEx. Everything looked good and complete when I unboxed it. I read the manual prior to operating the unit and when I did an initial test, the cutter went up in smoke! Its as if I had a smoke machine inside my room!

I bought it for $22+, paid $200 for FedEx shipping and also paid $123 for custom duties and taxes. Since it is under warranty, how do I go about my problem? Will it be replaced without me spending on the freight? Any comments, suggestions recommendations will be gladly appreciated.

Regards,

Cristobal Ricardo M. Hojilla

P.S. I live in the Philippines

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Thanks for the reply. I already received a message from a support specialist and I will be providing him some pictures of the damaged components inside. I just hope that my problem will be resolved soon. ;D

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Update:

A replacement power supply is on its way and I would like to thank Levi Hartzog (USCutter support specialist) for accommodating me.  ;D

-Ricky

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Great to hear - hopefully it didn't take out the motherboard and control panel like my first p-cut did

post-2774-1298655813993_thumb.jpg

post-2774-12986558160909_thumb.jpg

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when that capacitor blew at 2:00am in a quiet basement, after my heart restarted, we found it had taken out more than the power supply after installing a new power supply, then waiting for a new motherboard, we found that did not fix it and I mailed it back for replacement that worked great - thanks to Ken

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That's nice to hear. You should've seen my face when the smoke coming out of the bottom of my cutter! LOL!  ;)

Update:

While waiting for the power supply replacement, I brought my burned power supply to an electronics store to have it checked. Aside from the 2 blown capacitors, everything else is ok. I had the 2 capacitors changed to identical ones, went back home, installed it back and TADA... my cutter WORKS!!! ;D

The CD that came along with my cutter didn't contain SignBlazer Elements USCutter Edition and SignCut Pro. I had to download them from http://support.uscutter.com/index.php?group=default

I am having problems with SignCut since it doesn't cut my test designs properly (wrong length and width) but SignBlazer works like a charm! ;D

I have installed all the necessary software/drivers on both my pc (serial port) and my laptop (usb port). I'm very happy since I can start practicing and familiarizing myself with the software as well as weeding/applying.

Here are samples:

1 3/8"X 2 1/2" on my cellphone's cover...

DSC01451.jpg

and...

width=800 height=599http://i130.photobucket.com/albums/p276/rickybh114/Refine%20EcoCut/DSC01452.jpg[/img]

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The problem is likely that this is a 110V only machine and standard voltage in the Philippines is 220V.  You should not be using the machine plugged into the wall!  Please find a transformer that outputs 110V, otherwise, I am afraid that you risk hurting yourself!

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Thanks for the heads up. I did not plug the cutter directly on a 220V outlet (this time) but on the 110V socket of my voltage regulator.

I think that the default voltage of the cutter was set to 110V instead of 220V and that might be the cause as to why my power supply got burned when I plugged it on a 220V outlet.

Quoting a line from the instruction manual..."Plug the power cord in power socket of the machine and a 220V/110V AC power outlet..." This is exactly what I did and then POOF!  ;)

Anyway, the cutter seems to be doing fine at 110V and I wouldn't dare plug it back on a 220V socket.  ;D

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Update:

I just received the replacement power supply today (via USPS) and thank God that I was only charged $7 for custom duties and taxes. :)

I hope that my future purchases from USCutter will can be sent via USPS and not FedEx which has incredible prices with a few hidden surprises. LOL! :) :) :)

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