BannerJohn 1,324 Posted May 18, 2010 Just wondering how their shipping and service is... I placed an order Saturday,assuming it would ship Monday. So far, not a word from them. I hope this isn't how it's gonna be. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted May 18, 2010 That's not good Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 18, 2010 well, I had hopes. UPS and feEx say Memphis to me is next day but that all depends on when they ship, I guess. It's not like I ordered late in teh day and expected same day shipping. Oh well, Live and learn. Of course it could come today..USC was never known for sending shipping info in a timely manner. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted May 18, 2010 or even telling you if it was out of stock! Share this post Link to post Share on other sites
hockeygirl 30 Posted May 18, 2010 I have an order placed with USC last week, and part of the order came from WA (which I already received) and I guess the rest, I'm still waiting for it to leave Tennessee... Share this post Link to post Share on other sites
Guest sciondrgn Posted May 18, 2010 I ordered from Jiffy on Sunday night and its about the same distance from me to mephis from me to jiffy and I already received it... I'm just saying Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted May 18, 2010 I know they are the evil ones to USC but signwarehouse is lightning quick to me - and Jiffy is incredible Share this post Link to post Share on other sites
Guest sciondrgn Posted May 18, 2010 I know they are the evil ones to USC but signwarehouse is lightning quick to me - and Jiffy is incredible Same here.. SW takes like 2-3 days at most.. Most of the time UPS delivers it a day before the tracking says it's supposed to be here.. Share this post Link to post Share on other sites
hockeygirl 30 Posted May 18, 2010 I know they are the evil ones to USC but signwarehouse is lightning quick to me - and Jiffy is incredible Same here.. SW takes like 2-3 days at most.. Most of the time UPS delivers it a day before the tracking says it's supposed to be here.. Not here... UPS out here is bad. My package arrived at the local facility 2 days early from what their tracking said, so they let it sit for 2 days before putting it on a truck! Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 18, 2010 so far,not very encouraging...I really had hopes that a Memphis location would speed things up for those of us in the east and midwest. If I don't have the order tomorrow, I won't be ordering from SignUniverse again. Not worth it. I'd rather pay more for SERVICE. BTW...I have sent an email to both SW and USC with no response. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted May 18, 2010 so far,not very encouraging...I really had hopes that a Memphis location would speed things up for those of us in the east and midwest. If I don't have the order tomorrow, I won't be ordering from SignUniverse again. Not worth it. I'd rather pay more for SERVICE. BTW...I have sent an email to both SW and USC with no response. I hope you meant SU and not SW - I don't think they care about the usc order Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 18, 2010 so far,not very encouraging...I really had hopes that a Memphis location would speed things up for those of us in the east and midwest. If I don't have the order tomorrow, I won't be ordering from SignUniverse again. Not worth it. I'd rather pay more for SERVICE. BTW...I have sent an email to both SW and USC with no response. I hope you meant SU and not SW - I don't think they care about the usc order Yes I meant SU...if I had ordered from SW I would have had my tracking # and the order would be here tomorrow. THEY know how to treat customers, in most cases. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 18, 2010 Just heard from levi..he is looking into it. Still no response from SU. I am thinking they just jumped the gun and opened up before they were anywhere near ready. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 Haven't heard back from Levi yet..not his fault I am sure. But not a word from Memphis. Sure is some way to run a business..and impress a first-time buyer. I might as well have ordered from Washington..at least they usually communicate. Oh well, I have learned a valuable lesson. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted May 19, 2010 Where did they hire the staff from in Memphis? or is it an empty warehouse and just ship from Washington Share this post Link to post Share on other sites
Guest fivestar Posted May 19, 2010 Haven't heard back from Levi yet..not his fault I am sure. But not a word from Memphis. Sure is some way to run a business..and impress a first-time buyer. I might as well have ordered from Washington..at least they usually communicate. Oh well, I have learned a valuable lesson. Makes you wonder if US Cutter would of ever taken off the way it did if it hadn't been for guys like you, me, Tater, and of course Billy Hughes. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 You left out the most important name of all, Five...the person who we all know was more responsible than any other for USC success..HE knew the meaning of 'customer service'. Can you guess who I am talking about? Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 Where did they hire the staff from in Memphis? or is it an empty warehouse and just ship from Washington I have been told that there is a staff in Memphis. Either they don't have an internet connection of don't know how to answer emails..that's all I can figure out. I mean..how freakin' hard can it be to check to see in an order has shipped,and communicate the information? I know people who can't tie their own shoes who could do that. Share this post Link to post Share on other sites
Guest fivestar Posted May 19, 2010 You left out the most important name of all, Five...the person who we all know was more responsible than any other for USC success..HE knew the meaning of 'customer service'. Can you guess who I am talking about? Yeah Ken was a GREAT ASSET here, but we kinda got it "off the ground" before he was here. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 OK, I have submitted a ticket ( a first for me). Have a look at the attached pic. I was gonna use live support...which showed ONLINE...look at what I got when I tried. Share this post Link to post Share on other sites
hockeygirl 30 Posted May 19, 2010 Yeah, I got the same thing from USC when I tried to find out a tracking the remaining of my order. So, I had to pick up the phone to call and found out it's waiting to be shipped in Memphis. Share this post Link to post Share on other sites
Guest YHC Posted May 19, 2010 Not sure why they would have opened a new site when they are having so many processing issues with the first one. I work full time in an industry were customer service is key to success. Its one thing not to get your items on time but allot of people can understand if its a little late. But if you want to piss someone off real fast, just leave them in the dark when they spend their money and you will do it real fast. IF YOU RUN A BUSINESS! COMMUNICATION IS THE KEY! HIDING FROM THE ISSUE JUST MAKES MATTERS AND YOUR COMPANY NAME WORES! Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 Not sure why they would have opened a new site when they are having so many processing issues with the first one. I work full time in an industry were customer service is key to success. Its one thing not to get your items on time but allot of people can understand if its a little late. But if you want to piss someone off real fast, just leave them in the dark when they spend their money and you will do it real fast. IF YOU RUN A BUSINESS! COMMUNICATION IS THE KEY! HIDING FROM THE ISSUE JUST MAKES MATTERS AND YOUR COMPANY NAME WORES! Customer Service is the key to success in EVERY business. Something that some people just don't understand. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted May 19, 2010 exactly why I shop at Earlmich.com over 4 years, and ALWAYS have my product next day, if orderd by 3PM. And I will stay there. Great service, price, and product. Granted I am only a state away, BUT I can count on them. and that matters to me. and my shipping info is sent same day. I don't let my inventory get that low, but I do know that when I order, the product will be here, So I should be, to bring it in the house. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted May 19, 2010 I really wanted this to work out, give my business to USC (SU) but so far it's been a joke. I'm gonna move this to the complaints dept...originally I just wanted to know if anyone had any experience..and so far nobody has posted a good one. Share this post Link to post Share on other sites
