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jhelms

cutting with usb

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I was cutting earlier and only cut 1/2 th 2foot logo and started getting aggravated soI read past entries and seen where a usb to 9 pin serial port cable would help a lot loaded the cabled sent over logo to cutter it recieves it but no cutting need help bad thanks jhelms

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I tried that and didnt understand or see usb to serial  i can not get it to work but usb to usb does partially getting worse wasnt nowhere as bad in past year thanks jhelms

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OK,

The extrenal serial to USB converter will behave as a virtual USB port.

If you are using USB to USB it will also create a virtual USB port as the serial to USB converter is build inside the plotter hardware.

So which serial to USB converter are you using?

What is shown in Windows hardware setting?

Which port is set in Windows hardware setting?

Same question for the setting in the SBE cutter screen.

If you have screen shots of them it would be nice to see where the problem is.

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I got one logo to put on before christmas I will try once I get this put on and will get back to both of you guys that way If it messes up I want be in a pinch thanks talk in a few days jhelms

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Hey Jhelms, if you're still having trouble with this after following those steps, you can submit a ticket at support.uscutter.com. 

We can work with you to get that working.  This is probably just your port setup, but we should be able to remote into your computer and set you up.

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Guest HowardI

I use PCut cutters here all day long using nothing but USB and they work fine - one of us in support can do a remote support session to help you out after you get your ticket created.

We look forward to hearing you are up and running.

Howard Irwin

Support Specialist

US Cutter

425-481-3555

888-298-8143

  - Option 2

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OK now im in business us cutters told me not to use radio shack serial to usb, take it back had problems with regular usb, but support tolD me to use the Keyspan serial to usb (usa-19hs)  I plugged it in with a little help from Dakota from another post( Thanks again Dakota) turned on cutter and opened signblazer and keyspan was under com7 immediatly and sent over small cut, it sent data to cutter almost instantly. just thought I would post maybe I can help down the road somewhere for some one else I want to thank everyone for there help especially support and also want to especially THANK YARO FROM SUPPORT the phone call you gave me helped a lot Thanks jhelms

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