mr300s 1,272 Posted October 27, 2009 Well said Banner John, that's why they have credit cards, he can give them his card # as collateral to ensure a good out come either way... Share this post Link to post Share on other sites
BannerJohn 1,324 Posted October 27, 2009 I think the best idea would for them to send him a Copam...and IN WRITING provide him with the option to return for a full refund if the problem persists. That would make a chargeback on his credit card easy if they fail to comply. Share this post Link to post Share on other sites
Guest sciondrgn Posted October 27, 2009 Still watching the thread. I hope USC can make this deal right for your Mader Share this post Link to post Share on other sites
Rodger 527 Posted October 27, 2009 I think the electric company should check out Mader's house before anything further is done . It is clearly an issue inside Mader's house . All the cutters Mader has gotten works fine except in his house ( & I think neighbor's house ) If the electric company finds something & can do something about it ... the cutter he has now might work fine then . It seems a gamble with the shipping ( no matter who pays it ) to send a better cutter until the problem is found . Share this post Link to post Share on other sites
Guest Posted October 27, 2009 Mader please contact me today when we can work out a resolution today. Share this post Link to post Share on other sites
Guest HowardI Posted October 27, 2009 Mader, Have you tried the ferrite core yet? I don't see any mention of it. I'd be happy as can be if this fixed the issue. I honestly don't think it's power related - I have a feeling it's RF. If someone had an oscilloscope there and could probe the "air" for RF and see if there is some ambient signal in the area it would be very helpful. Then he/she could also probe the AC line for a similar carrier wave and at least narrow it down. I do have a scope but I'm in the top left corner of the country and it'd be one heck of a "day trip" to stop by. But if you check with your local electronic supplier I bet they could recommend someone to you that could analyze the situation for you. It could be as simple as putting a ferrite on the 36 volt line from the power supply at the motherboard end of the cable. There are lots of things we could try but the biggest thing would be to determine if it's from the power line or the air. The MH is mostly metal and if it just needs some copper mesh in the end caps or something like that it would be a pretty cheap fix to get you up and running with the machine you purchased. Let us know what you can find out, I'd love to be able to say that we as a group were able to solve this one! Howard Irwin Support Specialist US Cutter 425-481-3555 888-298-8143 - Option 2 Share this post Link to post Share on other sites
NukleoN 34 Posted October 27, 2009 The Ferrite Core is worth a shot straight away! Share this post Link to post Share on other sites
lueman 19 Posted October 27, 2009 Mader, while you wait for US Cutter, see if you can get a UPS . I really don't think 3 separate machines will have bad servos. I think the problem is in the head PCB module. This is not a solution for you since you deserve a working machine, but go ahead and place some aluminum foil over the outside plastic and ground it. Only the plastic and stay away from any electronic parts. if the problem clears up then at least you have something to tell tech support. As to my earlier posts I re-read the first pages and I see what the earlier posters are saying, but I didn't see any pics after the first set so I have to assume you get the same jagged lines with the plotter pens on the other machines too. Share this post Link to post Share on other sites
midwaste 4 Posted October 27, 2009 Mader tried a UPS a few pages back, both plugged in and running off the battery only. If someone had some photos of the MH taken apart, so we could look at the wiring, that would be nice too. Share this post Link to post Share on other sites
prestonservco 26 Posted October 28, 2009 How is this going to get resolved? USCutter options: A. Send a Cutter hoping it works, when it does then charge Mader for it. B. Wait for someone else to resolve it for them. C. Do nothing, potentially losing business from those who are watching closely. D. Send Mader a Cutter, when it doesn't work he sends it back costing him more money. E. Mader gives up (after all, he's been waiting long enough and will eventually erupt) and ends his very short vinyl cutting profession. It just seem like things have gotten stagnant with finding a resolution. If I were Mader, I'd be getting nervous. Sorry, Dude. Share this post Link to post Share on other sites
Rodger 527 Posted October 28, 2009 The cutters USCutter sent works & the cutter sent by another member works , just not in Mader's house . I'm not so sure it is wholly USCutter's responsibility to resolve this . The logical way to cure this is to find out the problem . The electric company checking things out or testing for high RF signals etc is . It seems similiar to buying a cell phone service & finding it doesn't get signal where you need it . Share this post Link to post Share on other sites
American And Proud 2 Posted October 28, 2009 It is Not just his MH871 that cuts jagged lines that are supposed to be straight lines. This was created and cut using SBE and the MH871. And I think some others with the 871's are having simular results. I was watching and waiting for a fix before going through all that Mader has but soon will be contacting Levi to see if mine can be fixed. Share this post Link to post Share on other sites
MaderDesign 3 Posted October 28, 2009 The cutters USCutter sent works & the cutter sent by another member works , just not in Mader's house . I'm not so sure it is wholly USCutter's responsibility to resolve this . The logical way to cure this is to find out the problem . The electric company checking things out or testing for high RF signals etc is . It seems similiar to buying a cell phone service & finding it doesn't get signal where you need it . I beg to differ. My cellphone provider (Sprint) claims to have service where we live. Well I don't get service because i'm located in a valley and not a single cell phone provider has service here. But Sprint claims to have full service here. I complained and they gave me the Sprint Airave for free, it's $100 for the box and $4.99 a month, and both fees were waived. Now that's a compromise. They lost $100 for the box and $60 a year for the service. But it also allows me to use my phone and stay with Sprint, instead of moving to another company who would help me. I was told that I will not be able to test a Copam or anything else, that I would have to send back my MH-871 and get credit towards the purchase of another cutter, then I purchase the Copam. I'm not going to do this, because like i said, I'm not going to send my stuff back, wait a week, get another cutter, more expensive sent to me. And have it do the same thing, then i'm out $800 and not $350. Then i'm back in the same boat. But if it does work then I get a nice cutter that cuts perfect. All in all, taking 2 more weeks totally 9 weeks of no cutting! Others are having the same problems, American and Proud ^ has shown. So it's not just happening to me. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted October 28, 2009 so,what are you going to do? Share this post Link to post Share on other sites
MaderDesign 3 Posted October 28, 2009 I'm really not sure what I'm going to do, I'm almost to the point of giving up. I've done everything they have asked, as far as testing and trying new things, taking the machine apart, etc. The ONLY thing left to do is test a different cutter. wrapping my cutter in aluminum foil is ridiculous if you ask me, if I need to wrap my cutter and do all these things just to make the cutter work, then there is a flaw in the machine and not me. If it is shielding, and a new and better cutter works just fine, then that would tell me they should start looking at shielding this better. Which would lead to more sells and happier customers. I would like to have a cutter sent to me to test, but that looks like it's not going to happen, Even a refurb would work. Obviously this is not just me anymore, as others have emerged with the same problems. I guess I'm going to weigh out my options, and make a decision. I know that anyone else wouldn't have been so patient with the problem and would have either A. gave up and just cut B. send the cutter back for a full refund I was in it to make money, and money is something I haven't made with this thing for 7 weeks now. Share this post Link to post Share on other sites
tekcorps 50 Posted October 28, 2009 Sadly Mader, you are now limited to 2 options. Eat $350+ or send it back for refund. You are not alone with this issue. Others report the same thing and ironically they all have a MH-871. In some environments this machine works fine but in others it does not. It will be interesting to see the reports from the people that have just ordered some of these machines in the past few days on the "bargain deal". Share this post Link to post Share on other sites
BannerJohn 1,324 Posted October 28, 2009 <Sadly Mader, you are now limited to 2 options. Eat $350+ or send it back for refund.> Unless they bend the rules, ain't gonna happen. Company policy is no returns <You are not alone with this issue. Others report the same thing and ironically they all have a MH-871. In some environments this machine works fine but in others it does not. It will be interesting to see the reports from the people that have just ordered some of these machines in the past few days on the "bargain deal".> Mine is due tomorrow. I will be sure and post the results. Share this post Link to post Share on other sites
midwaste 4 Posted October 28, 2009 That's really disappointing, Mader, although I can't say that I expected USC to do anything different. Maybe if you had just thrown a big hissy fit and called them and bitched every single day, instead of being patient and trying everything under the sun, you would have gotten a better resolution, but probably not. I missed it, have you tested a LaserPoint machine? Share this post Link to post Share on other sites
tekcorps 50 Posted October 28, 2009 Company policy is "NO RETURNS"? Oh my! :- Share this post Link to post Share on other sites
BannerJohn 1,324 Posted October 28, 2009 from their ebay listings: All sales are final. No refunds will be allowed. If your machine needs warranty service (within the warranty term), you will be required to pay for shipping in both directions. Return policyThe seller will not accept returns for this item. However, if he bought it directly from the website: Returns are accepted within 15 days of receipt of product. Product must be returned in as-new condition, with ALL ORIGINAL PACKAGING and package contents included. A 20 percent restocking fee will be applied before any credit is issued. Please contact USCutter prior to returning any merchandise. An RMA number will be issued to you authorizing the return. Items that are returned without authorization from USCutter may be subject to a higher restocking fee. The customer is responsible for shipping costs to return the unit to us. We do NOT accept returns on consumable items (i.e.supplies, vinyl, software, etc.) Refunds are processed through an outside vendor and will take 3 to 5 business days to post to a customer's account. Which means if he bought it directly through the website, he is out all of the shipping he paid so far PLUS the 20% fee. Might be better off just to drop it altogether. Share this post Link to post Share on other sites
MaderDesign 3 Posted October 28, 2009 I bought it from the website, and Levi said he would work with me, so that I didn't have to pay shipping or restocking fee if I wanted to purchase the Copam. Only way I'm going to get the Copam is if someone is willing to bring one over to me, or USC ships it to me first to test. I have not checked any other cutter other than a MH-871. I'm not sure a LaserPoint is constructed any different other than it's feature to contour cut. Share this post Link to post Share on other sites
American And Proud 2 Posted October 28, 2009 No returns is on the ebay stuff, I believe, and ebay stuff only has a 90 day warranty. Buying direct from the uscutter website gives you a 1 year warranty. Heres the website policy. USCutter Warranty and Return Policies The following terms and conditions govern the use of the site, uscutter.com. Placing an order and/or use of this site constitutes acceptance of these terms. Warranty Policies & Procedures -------------------------------------------------------------------------------- If you should experience a problem with your machine,go to support.uscutter.com and click the 'Submit a Ticket' button. You will then be prompted to enter your information and describe the situation. Please be specific in your explanation of the problem. Our Technical Support Staff will review your ticket and contact you regarding troubleshooting procedures. PLEASE BE PATIENT! Our technicians respond to tickets in the order that they are received. Please reference your original order number. If your machine is out of warranty, you will be charged $90.00 flat rate for repairs, plus parts. This amount must be paid in full before the machine can be returned. Technical Support will assist you in troubleshooting and repairing your machine via phone or internet. If we determine that repair can not be accomplished via these methods, an RMA will be issued. A deposit MUST be paid for any replacement parts at the time the part order is placed. It will be refunded upon our receipt of the defective part. You are responsible for shipping costs to and from our facility. If a part needs to be replaced, it will most likely be shipped to you via USPS Priority Mail. If you would like your part faster, expedited shipping is available for an additional charge of $39.99 for overnight shipping and $29.99 for 2 day shipping. For international parts orders weighing 2 lbs. or less, shipping will $40.00(flat fee). If your machine requires additional repair, an RMA will be issued to you by one of our technicians. Be advised that your machine needs to be shipped to us in the ORIGINAL BOX with ALL ORIGINAL PACKING MATERIALS. Please include, on a separate sheet of paper, your RMA number, and a detailed list of all the items you are sending back. Failure to adhere to this policy may result in additional charges and/or voiding of warranty. A replacement box can be purchased from www.uscutter.com. The address to send your cutter is as follows: USCutter, 19510 144th ave NE, Ste.C1, Woodinville, WA, 98072. You are responsible for shipping costs to return the unit to us. A 20 percent restocking fee will be applied to all units returned for refund or credit. Please allow 7 business days after your machine is received for our Technical Support Staff to review it. Upon review, you will be contacted regarding the status of your repair. If repair is not possible, a replacement machine will be shipped to you via FedEx Ground for a flat fee of $9.99. Expedited shipping is available for an additional charge. Please contact us for a shipping quote, as machine sizes and weights vary. Return Policy -------------------------------------------------------------------------------- Returns are accepted within 15 days of receipt of product. Product must be returned in as-new condition, with ALL ORIGINAL PACKAGING and package contents included. A 20 percent restocking fee will be applied before any credit is issued. Please contact USCutter prior to returning any merchandise. An RMA number will be issued to you authorizing the return. Items that are returned without authorization from USCutter may be subject to a higher restocking fee. The customer is responsible for shipping costs to return the unit to us. We do NOT accept returns on consumable items (i.e.supplies, vinyl, software, etc.) Refunds are processed through an outside vendor and will take 3 to 5 business days to post to a customer's account. Other Terms & Conditions -------------------------------------------------------------------------------- PLEASE NOTE: USCutter will only ship to validated addresses. For Paypal accounts, this means we will only ship to a 'confirmed' address you have assigned to your account. For credit card orders, your billing address must be verified through our address verification system. PLEASE REVIEW YOUR ORDER CAREFULLY! If an order is placed and shipped incorrectly, the customer will be responsible for the cost of returning the unit to us as well as the cost to ship the correct items. INTERNATIONAL CUSTOMERS PLEASE NOTE: USCutter does not offer any international warranty or return policies at this time. International customers purchase at their own risk! Customers are responsible for maintaining their billing and shipping information within their online account. If the destination of a package needs to be altered after the package has been shipped, a $15.00 fee will be charged. The above stated policies & terms are subject to change at any time without notice. FAILURE TO COMPLY WITH THE POLICIES DESCRIBED ABOVE MAY RESULT IN VOIDING OF WARRANTY. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted October 28, 2009 same machines..I guess you just have to pay more for the better service. Keep working with Levi..he is your best hope. Share this post Link to post Share on other sites
American And Proud 2 Posted October 28, 2009 I bought mine directly from the website too Mader, I wanted the 1 year warranty. I was hoping they got yours all fixed up so I could see if it worked for mine. Here in the Chicago area, Cook County IL. we have one of the strictest electrical codes in the country that has always been strict. Mine is a diagonal axis cut thats jagged on lines that are supposed to be cut straight. Mine isn't as bad as yours, but they are their on certain cuts. I am not looking forward to going through all the customer service hoops, but I will give Levi a call and see if anything can be adjusted or something else to fix mine. Share this post Link to post Share on other sites
MaderDesign 3 Posted October 28, 2009 American, your jagged lines look the same as mine when I cut. And like you said, it's only on the diagonal cuts. Your in Illinois and I'm in Ohio. Who is your Electric Provider? Share this post Link to post Share on other sites
