sheister 1 Posted November 3, 2009 Hello, i didnt have the time to read every single thread post so forgive me if my suggestions are repeats of things you have already tried. I doubt its the power but its possible. The one constant that I didnt see any test on was the vinyl. Did you test your machine with diff vinyl?? Share this post Link to post Share on other sites
MaderDesign 3 Posted November 4, 2009 Well I just purchased a Copam, I'm sure I'll be happier with this machine. Lets keep our fingers crossed! Thanks Levi for all the help today! Share this post Link to post Share on other sites
BannerJohn 1,324 Posted November 4, 2009 Good for you! And congrats! Anxious to see how it cuts in the twilight zone. Kudos to Levi for all his help! Share this post Link to post Share on other sites
MaderDesign 3 Posted November 4, 2009 I told Levi if this thing messes up any worse it's coming back in a million pieces. And oh btw, If it does, i'm moving in with you BannerJohn lol Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted November 4, 2009 mader - the first thing you will notice is the copam is MUCh heavier than the refine - should be better shielding - very solid machine. the only thing I was going to change that I never got around to doing is make a bracket to put rollers out back like the refine and other machines - the rolls go on top of the bar on the stand and i didn't like the way it fed the rolls as well. If it is something you would like to do at some point when you find it works I purchased 20 rollers just for the project I never used scott Share this post Link to post Share on other sites
MaderDesign 3 Posted November 4, 2009 In the picture i seen it had rollers? Are they not behind it? Hmmm, maybe USCutter has some brackets and rollers from the Refine laying around they would want to get rid of? Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted November 4, 2009 I much prefer the way the vinyl goes back over the roll when doing the ling cuts (prefed vinyl). I purchased the rollers and the aluminum to bend/drill for the new brackets but didn't get it done before I found the deal on the Graphtec Share this post Link to post Share on other sites
sspvinyl 6 Posted November 4, 2009 dam i just read all 25 pages. thought I would have an outcome but I guess I didnt. I as well have this issue with the cutter. when the lines it is cutting is slanted it comes out jagged. i messed with the espeed and it cuts a lil better however it is still jagged Share this post Link to post Share on other sites
Daddy-o 0 Posted November 5, 2009 Mader, Glad to see you are making progress and USCutter has come through for you. Keep us posted on how the new cutter works. This 'IS' better than who shot JR! Daddy-o Share this post Link to post Share on other sites
MaderDesign 3 Posted November 5, 2009 lol will do. I'm hoping i don't have any problems with the new cutter. After reading some horror stories about the line of death and the copam, I hope I don't experience this. Or we're back to square one. Share this post Link to post Share on other sites
Guest Posted November 5, 2009 Yes, hopefully this will end it once and for all. To those of you who think you have the same / a similar issue. Please make a support post in the proper section (MH series section) AND create a support ticket at support.uscutter.com Thanks. Share this post Link to post Share on other sites
sspvinyl 6 Posted November 6, 2009 Yes, hopefully this will end it once and for all. To those of you who think you have the same / a similar issue. Please make a support post in the proper section (MH series section) AND create a support ticket at support.uscutter.com Thanks. Do you have a link for where to post a support post for the MH 871? Share this post Link to post Share on other sites
sspvinyl 6 Posted November 6, 2009 I submitted a ticket under the site given. Share this post Link to post Share on other sites
Guest Posted November 6, 2009 Submit a support ticket here for any issue. These support tickets get constant attention. http://support.uscutter.com/ Share this post Link to post Share on other sites
tekcorps 50 Posted November 9, 2009 Any updates, Mader? Share this post Link to post Share on other sites
BannerJohn 1,324 Posted November 9, 2009 Any updates, Mader? yeah...don't keep us in suspense Share this post Link to post Share on other sites
xstreme 0 Posted November 10, 2009 Just to recap my problem here. I was constantly having my cutter stop in the middle of a cut and tried everything and could not get it to work. So I was sent a new mother board and still had the same problem. Then Levi said it had to be the IO board so I waited another week and got that part in last night at 5pm because fed-ex sucks. I get the part replace fire up the cutter and did a couple small things in SB just to test. It seams to cut the small stuff, been afraid to cut larger and waste material. Any way in the process I noticed I still have the wave cut going on like I did before. There is no way I can send this to a customer. I have attached a sample to look at. You have to zoom in to see the cut. I have tried adjusting the force from 100 all the way down to 50 with the speed set at 16 (this is what the sample was cut at. I get the same result on every setting. The machine is grounded to the stand, the stand to the screw for the plug and the computer is grounded to the same as well. It is a solid ground everywhere. The blade on the cutter is just not even leaving a mark on the paper but cutting tough the vinyl with no problem. I am using Oracal 651 by the way. The other issue is the fact that when it cuts small circles and such it over runs the cut and it is off a little at the end. I am watching the cutter and the material is staying complete straight and yes I have all three rollers down and secure. I am at a loss with this machine and a financially as well. I think these cutter have major issues. Share this post Link to post Share on other sites
Guest HowardI Posted November 10, 2009 xstream, please open a support ticket. Or call in and talk to the support team. Howard Irwin Support Specialist US Cutter 425-481-3555 888-298-8143 - Option 2 Share this post Link to post Share on other sites
xstreme 0 Posted November 10, 2009 I have been waiting all morning for them to open to call. I have tried the support tickets before actually three times and never got a response. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted November 10, 2009 keep trying. Persistance pays off sometimes. Share this post Link to post Share on other sites
xstreme 0 Posted November 10, 2009 Ok, I spoke with Levi on this cutter. I am still getting the wavy lines but only on a the angles that like 45 degrees or so. The other lines are straight. I took this machine to my home and used my laptop there. I did a complete fresh in stall of SB and the Drivers. Used a brand new USB cable and still same result. I even tried the office four doors down and one across the street from me, same result as the post above. By the way the first computer is running vista and the second one is XP. Were do me go from here. I have had this cutter since August and it has been nothing more than dead space in my office and what seems to be an endless headache. Share this post Link to post Share on other sites
xstreme 0 Posted November 10, 2009 Ok I am officially done with US Cutter. I have had two mother boards and a new IO Board in this unit since August when I purchased it new. It has not worked right from day one. I have had the wavy lines on the cut since day one and all of the freezing in the middle of cuts. I have wasted hundreds of dollars in material. Lost over two thousand dollars in orders and lost customers that have been with me for years because of this machine not working. Now Levi says I can send this thing back to have them look at it. That is five days from Ga., 3-5 days for them to look at it and then 3-5 days back. Another 15 days without the NEW cutter I paid for. That would make it almost 4 months dealing with this issue. That is crazy, enough already I am not going to be forced into speeding more money for a unit that is supposed to be new and work out of the box. I don Share this post Link to post Share on other sites
American And Proud 2 Posted November 10, 2009 Ok I am officially done with US Cutter. I have had two mother boards and a new IO Board in this unit since August when I purchased it new. It has not worked right from day one. I have had the wavy lines on the cut since day one and all of the freezing in the middle of cuts. I have wasted hundreds of dollars in material. Lost over two thousand dollars in orders and lost customers that have been with me for years because of this machine not working. Now Levi says I can send this thing back to have them look at it. That is five days from Ga., 3-5 days for them to look at it and then 3-5 days back. Another 15 days without the NEW cutter I paid for. That would make it almost 4 months dealing with this issue. That is crazy, enough already I am not going to be forced into speeding more money for a unit that is supposed to be new and work out of the box. I don Share this post Link to post Share on other sites
xstreme 0 Posted November 10, 2009 It is sad when a company will not suck it up and just replace the unit with a new one like I paid for. They would rather throw their return policy in your face and more or less tell you either spend the money and waste your time or cut your losses. In short we don't care we sold you a new machine that has had two mother boards and an IO board and has not work from the first day you got it back in August of this year. Or you have lost customers, time, money, and trust in us. Business is booming here thanks for your money. We have our "Policy"! Nice policy you got there US Cutter! Share this post Link to post Share on other sites
mr300s 1,272 Posted November 11, 2009 And then you take a company like Clean Cut Blades. Just today I had a small problem with a blade I was told to call Ross the owner which I did. Could have been user error could have been defect but that wasn't brought up, it was I am sending you out a new blade and in fact even though you only bought a sixty degree blade you know what Bill I am sending you a sixty degree blade plus a 45 degree blade. Now that is a company, need I say more. Thanks Clean cut Didn't mean to high jack your thread..... Share this post Link to post Share on other sites
