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Serzoni,

  I just noticed in your pic that you are cutting a metallic vinyl. When I cut 651, I set the pressure at around 115. When I cut metallic, I have to back the pressure down to around 75. The metallic will rip in a heartbeat with too much pressure and too fast of a cut.

Charlie

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**UPDATE**

I got my 4.3 firmware EPROM today and swapped out the 4.5 version. Night and day difference. Guess what? "50" on 4.3 is the same speed as "50" on 4.5. I can finally cut detailed things without shredding the vinyl. On 10 (which the new 50 is supposed to be the equivilent to), my test cut was going so slow that I got up, went to the kitchen, poured myself a drink, came back, and it was still only halfway finished. The test cut was my name in 1/2" high letters. On 50 with the 4.5, I wouldn't even have made it out of the room before the cut was finished.

I'm good to go, now. Thanks, Howard. :bear:

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Guest HowardI

Glad to be of help!

I have no idea why the engineers changed the minimum to such a high value but it makes no sense to me.

I'm just glad you're able to do the jobs you got the machine for.

Have fun cutting!

Howard Irwin

Support Specialist

US Cutter

425-481-3555

888-298-8143

  - Option 2

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It appears that I'm having the same problem with the newer firmware chips not going down to 10. I cannot cut anything with very fine detail without the vinyl being torn. I contacted support and they said that they are having problems finding any of the 4.3 chips to swap with my 4.5. Hope someone can find them somewhere because my cutter is pretty much useless for what I need to do at the moment.

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Guest

Please call 425-481-3555 and ask for Howard. If we have any more firmware chips we will send you one. Be advised that we have an extremely limited stock of these chips so they may run out at any time.

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The problem is that another support tech has told me that they are completely out of these older chips. He is trying to see if they can get more from the manufacturer. If for some reason they can't get any more I don't know what else they can / will do. I would imagine that there are going to be an increasing number of new owners in the same boat as I am when they find out their new cutter only has half of the speed settings available.. I'd be happy with just 10-40 instead of 50-80 if that were possible.

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I just spoke with Howard about this. We had to put the distribution of chips on hold because they flew off the shelf so quickly. We are going to try and get some more of the old firmware chips from Pcut so check back in with us on this in a few weeks.

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Levi,

    Just my 2 cents here, but shouldn't the defective machine sales be halted until the resolution is in place? Seems that if the "older chips" were replaced by the manufacturer with "newer chips", eventually, there will be no more "older chips" available. It would seem that by continuing to sell a product that has a known problem, US Cutter is deliberately selling inferior equipment that may not be upgradable later (when the old chip is no longer around). Could end up being a reputation PR nightmare.

Charlie

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I have ordered a PCUT to replace my Roland Stika because I do a lot of small cuting and was having this issue with my Stika.  From the info I read in this thread my new PCUT that is arriving on Tuesday will not solve my problem.  I guess there is a chance my machine will have the old Firmware but likley will have the new firmware.  Any suggestion on what to do?  I don't want to unbox a new machine that is already bad. Thanks, in advance, for any advise you may have for me.

Tooliak

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I would try it since it is there . Different fonts & size all cut & weed VERY differently . I stay away from the PITA fonts as much as possible .

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Guest HowardI

Just a thought, but a firmware change does not make this a "bad machine".

it may not be suitable for intricate designs but it doesn't mean it's bad. 

We are looking into the firmware issue and should have some kind of resolution soon.

Howard Irwin

Support Specialist

US Cutter

425-481-3555

888-298-8143

  - Option 2

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You're correct, a firmware change in and of itself doesn't make it a "bad machine".  What it does do is seriously limit the usefulness of the machine if you are planning on cutting anything that is at all intricate or small.  If the capability of the machine is so limited I would have liked to have known that before I bout this machine so I could have considered another machine (maybe the LaserPoint).  A car that only go between 50 and 100 mph isn't necessarily a bad machine either but it makes it hard to drive around town.

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It has been a couple of weeks since I've heard anything from the support staff at us cutter.. does anyone have an timing on a resolution to this problem? I still cannot cut anything with any fine detail or thin points.

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Guest sciondrgn

Just a thought, but a firmware change does not make this a "bad machine".

it may not be suitable for intricate designs but it doesn't mean it's bad. 

We are looking into the firmware issue and should have some kind of resolution soon.

A firmware change could make a good piece of equipment bad..  Even if the firmware change was intended limiting the product of what it could do before. PCUT should have a reason behind the change.

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s205521,  I'm still waiting too.  My machine hardly gets used as I wait for a fix.  Howard emailed me on Monday (9-7) and told me he would let me know when I has any news.  ;D;);D

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Still no answer on this problem... :'(

I did locate some info on creation's website as far as what speed to use for different sized characters... Seems to fall in line exactly with what I'm having problems with.. I'm having to cut things twice as fast as I'm supposed to because of this firmware issue..

following from: http://www.pcut-cn.com/enews/news_detail.php?newsid=66

6.3 Question: Why does zigzag happen to the cutter?

Answer: As cutter PUCT motor features high power and speed, so the cutting speed shall be adjusted according to size of character. Generally, to cut small glossy characters with high requirement for precision, the speed shall not exceed 40. In most cases, the speed at the shift 50-60 is favorable. To cut big characters of large quantity within shortest time, the speed can be 70, 180, but since step distance of motor is so long that evident zigzag occur. Therefore, you should set the speed to specific size of characters, and the relationship between speed and size of characters please refer to following table:

Size of font(mm)----SPEED

<10----10-20

10-30----30

30-50----40-50

50-500----60

>500----70-80

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I feel your pain.  I too want to cut small items and can't get the speed slow enough.  The problem is obvious so I don't know why it is taking so long to get resolved.  I am thinking about asking to return the product for a full refund.  I hate to do it since this cutter is here, works on big stuff and since the fix would be as simple as a firmware replacement, but I am losing hope in ever getting this resolved.  I am thinking I better give them at least a month before I through my temper tantrum (only been about 3 weeks for me). 

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Well.. Its been ~7 weeks since my first contact with the USCutter support staff about this issue. I have yet to hear any information about a resolution. I'm truly amazed that there are not more angry customers on this board complaining about cutting small details with a cutter that doesn't go below 50. I'm open to suggestions as to what to do at this point. My support ticket has been "closed" with no resolution other than "we are out of 4.3 firmware chips". Is it time for an Ebay sale? Does someone have a 4.3 firmware chip that they'd trade for a 4.5 firmware chip? Just sick of turning down jobs because I can't cut them.

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Guest HowardI

Call me, I can now get you a chip.

Howard Irwin

Support Specialist

US Cutter

425-481-3555

888-298-8143

  - Option 2

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Well.. Its been ~7 weeks since my first contact with the USCutter support staff about this issue. I have yet to hear any information about a resolution. I'm truly amazed that there are not more angry customers on this board complaining about cutting small details with a cutter that doesn't go below 50. I'm open to suggestions as to what to do at this point. My support ticket has been "closed" with no resolution other than "we are out of 4.3 firmware chips". Is it time for an Ebay sale? Does someone have a 4.3 firmware chip that they'd trade for a 4.5 firmware chip? Just sick of turning down jobs because I can't cut them.

Same here. When I contacted Uscutter about it I got nothing but the run around. All I kept being told was that although they only go down to 50 that it is the same as 10 on the old machines. I don't buy it and no matter what I do I cannot get my machine to cut properly on anything even remotely small. I've pulled my hair out night after night without any real resolution. I even tried replacing the chinese blade with a genuine roland blade hoping that would help. Still can't cut small details without it destroying the letters.

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My chip should be here on Tuesday.. I'm excited to see if this "simple" fix makes the pcut perform like it should have when I purchased it 2 months ago. I was a little angry that I had to pay $25 ($15 chip + $10 shipping) to get this problem fixed, but I'll be able to pay for it with the first "small detail" job that I take. I just hope they get the issue resolved for all new cutters being sold.

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Honestly I think they should be ashamed to ask for anything for that chip. It's obvious to me that there is a defect in these machines if they are offering a chip to fix it. Imagine buying a new car and when it doesn't work as advertised the manufacturer tells you you have to buy a part from them to fix it. Not only does it lead me to believe they know it is a defect but also that they blatantly lied to me when I told them about this problem back in June. Instead of giving me the run around they should have stopped selling these machines until they solved the problem. Instead I, and numerous others, paid good money for a machine that is unusable when it come to small graphics...which is exactly what I bought it for.

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