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Daniel T

new cutters

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Ken,  a common thread of problems for new owners seems to be related to the cutter head coming off the track during shipping.  seems like a simple fix would be to secure a styrofoam block against the cutter head during packaging. finding a solution to that problem might get you out of the office a little earlier. at least you won't have to provide the same answer to so many different new users. also. is there a blurb about the off track problem in the documentation?  have a good weekend, Daniel t.

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I am going to add the information about the carriage track issue on the quick install insert sheet, but will most likely end up doing it on the weekend, or if I stay late. The phones are blowing up, which is understandable, because a large portion of our customer base is beginners.

I spent 45 min on a call yesterday just walking a customer through loading the blade into the holder and the putting the holder into the carriage arm.  ack!!

:)

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