pcut memory not working

[Grapicviper 0]

eveytime we go to cut somthing the memory on the cutter has to be redone is this because the compuyer freezes and if so way does the the  software we are using do this and the pcut also,  we are going thru alot of tint and vinyl  i do hope someone can help with this

[kenimes 42]

Which cutting program?