Can not get cutter to cut..Please Help!!

[allcareuniforms 0]

I have a creation 630 cutter and when I select the cut button it says sending to cutter but nothing happens.  Any help would be great.. I have unistall, reinstall, unplugged, changed usb cables, and I can not get anything to work!

[kenimes 42]

Open SignBlazer, go to Cutter, then Setup and let me know what you have for the top two selections...

[allcareuniforms 0]

kenimes

i went to open the SB,  went to the cutter, and then setup.    the 1st 2 selections are cutter and output device.    please help us  we are getting very angry that we bought this and cannot get it to cut.   

[BannerJohn 1,324]

need to know what you have SELECTED as cutter and output device.

[kenimes 42]

need to know what you have SELECTED as cutter and output device.

Yes, please, thank you.

[allcareuniforms 0]

OK,  top 2 are:  cutter:  Creation Pcut CT630,  output device:  Blazer.com6 - USB serial Port

Please help me, because this is the 2nd cutter that I have received. the first one 3 weeks ago, had a failed Mother board that you only offered to send another Mother board instead of a new machine, and the Mother board that you sent me was the wrong one.  If I cannot get this to work,  I will be looking for another solution to this awful problem!

I am in North Carolina!  I can only get thru to you from 12noon my time till 6 my time and I cannot get anyone to call me during those hours.  This is very frustrating.

[kenimes 42]

Change the top selection to: Creation PCut CTE630 HPGL, and you should be good to go. Make sure the cutter says Online when you send something to cut.