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Our machine didn’t work from the get go so we called in for support on 4/22/2019. We opened a support ticket and just called back today 5/23/2019 to get the issue handled. The guy was great at the beginning, then he told me it needed a new motherboard and they would send one out tomorrow. I asked if there was an option to upgrade shipping for over night. I was then on hold for a few minutes and when he gets back on he says I WAS NEVER SUPPOSED TO HELP YOU HAVE A GOOD DAY, then was going to hang up. I said whoa whoa whoa please explain. He said this support ticket should’ve never been supported for reasons I can not disclose. I said this is MY account, no one else’s , why can you not help me. He said that’s information I can not disclose have a good day and hung up. So I thought well maybe my husbands name is on the account, had him call in and SAME damn thing. They said the issues were non-disclosure and hung up. This is the only item we have ever bought from them, no returns nothing. And we get hung up on for issues they can’t disclose?!?!?! What the f**k. I will NEVER buy anything from them again. We are returning this item and getting a plotter from an honest company.