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  1. I have a Graphtec CE5000-60 cutter that we have used without any issues for the past 5+ years. A few weeks ago I got the message: FLASH NV ERROR, I did some research and called Sign Warehouse and they helped us order a new motherboard. My husband installed it per their directions and we got the message: LOADER V5.30. I followed the directions on the Graphtec website to install the firmware and drivers per the CE5000-60 manuals directions. The version of firmware that is on Graphtec's site is v6.40, do I need to try and roll my firmware back to the version that my Graphtec screen is stating, because my screen now states: PLEASE SEND PRG. I have sent the firmware according to the directions and I have done numerous restarts of both my computer and the cutter. I have done the up arrow while restarting the cutter, I have also pressed the right and left arrow at the same time I was restarting the cutter. Any advice would be appreciated!