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Showing results for tags 'redsail'.
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GrandCanyonSigns posted a topic in General discussionI am in need of some helpful information about the VinylExpress R Series II (RedSail) plotters and the driver problems with them. I have the R Series II R31, and I have the LXI that came with the plotter from signwarehouse. I have had the plotter for over a year with only a few problems here and there using LXI. I've been in the business off an on for over 20 years and when I started out I had Vinyl Master Pro and a 24" Graphtec that I loved and never had a single issue with. Recently I purchased a new copy of VMP and for the past 72 hours I have not been able to get my VMP to match up with my R Series other than to cut a bunch of really bad text. As an example, if I try to cut the word "TEST" it will cut part of the first letter, all of the second letter, nothing for the third, and only half of the last letter, on top of drawing lines through everything where it is not picking up the blade through a cut. Signwarehouse is no help as they only help with LXI/Flexi, support from VMP is limited to them telling me that several customers have problems with the R31 plotters and their software and they emailed me some things to try and fix the problem, but, as of yet, none have done the trick. Is the idea of getting my VMP to work with my R31 totally out of the question? I'm hoping that you may be able to help me and/or point me in a direction that can help. Glenn Grand Canyon Signs
Ickey Joey posted a topic in Competitor Cutter HelpI was wondering if someone could point me in the right direction and tell me if the z-axis chip on on the RedSail R series cutter is located on the motherboard? I need to replace the chip based on the carriage issues Ive diagosed however I dont know where it is. Ive done my own research and Ive attempted to reach Sign Warehouse however its probably easier to have someone at Enron answer the phone than them. Thanks