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i bought GCC i-craft this month of june 2017 but the problem is when i click the cut button found on the sure cuts a lot 4 it sends the image to the GCC Machine, it only display the word "Cutting" but no response from the machine. I've waited too long but it does not start on cutting. When i cancel the job , it only display "please wait JOB CANCELLING" i also waited for too long but no response from the machine. I already consulted the admin of sure cuts a lot, they help me with my problem, i sent them the svg file i used , they tried it to other machine, and its ok, svg file is working fine. I dont know if the problem is on the machine or the connection between my Windows 10 OS i have on my laptop or on the GCC i-craft. I badly need your help. My GCC-i craft was stock at home, it so useless if i cant cut anything i've downloaded from the internet even tracing doesn't work also. It only cuts the basic shape found on the library of sure cuts a lot 4. I already contact technical support on gccworld, but no response from them. I hope someone on this forum will help me with regards on my cutter issue.Thanks in advance