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Found 1 result

  1. I am using a Mac 10.7.5 Lion. I've been using a cutting software on an old Mac and cutter for the past 18 years, but, when it died this Februay, I upgrade my plotter to a LaserPoint II (on Feb 20, 2014). Since the old software will not run on the new Mac system, I am also having to relearn a new software. My biggest problem isn't learning to use this new stuff. The problem is that so far, every project I sent to the cutter has stopped cutting at around 70% completed. I have asked tech-support for help and they said there is a static problem with this cutter and I need to ground the cutter. The tech sent me an email telling me what I need to do to ground the cutter, and I've done that, but it's still stops around the same as before. First, I wish I was told this cutter had this problembefore I bough it. I would have bought a different cutter, but it is what it is for now. Now I need to correct this problem, because it's costing me money in vinyl waste. I am looking to see if there is anyone else who has had this problem and if they were able to fix it. Not sure if I am able to provide an email or phone # with this posting since I am new on this forum. Any help is welcome. Thank you thegzone