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Found 4 results

  1. Hey guys! My names Axyl and I run a small vinyl sticker business in Western Australia. Refine Pro-24 & Signcut Pro Last weekend my cutter started malfunctioning mid-cut. The screen is stuck on "Thank you for cutting!" And the actual cutting module keeps repeatedly bashing up against the side of the machine as soon as I flick the power on. I'm stressing out like crazy because I have a lot of people relying on me for business stickers and car vinyls etc. If anyone has any idea on how to fix this error, or perhaps anyone in WA, or even Australia can fix it. Even Refines contact details would be greatly appreciated. Thanks heaps guys! Axyl
  2. I recently purchased an SC Series cutter and when I connect the USB to my laptop I get a pop up window which reads: "USB Device Not Recognized; One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I've tried all the unplugging and restarting tricks to no prevail. Please help!
  3. eternalgraphics

    Graphtec FC7000 issues

    I have a graphtec FC7000 and it does not want to turn on. i flip the switch but nothing happens but a clicking noise from the side where the switch is. does anyone know what might be the problem and if it can be fixed. sometimes we get power outages quite often actually, could this be the reason why the machine doesnt want to turn on?? Please help i have a huge project nextweek.
  4. I received my SC Series 53" cutter today and was very excited about the reviews and videos I had seen for the product. However upon piecing it together everything about the carriage is wrong. 1. Turning on the machine slammed the carriage into the right side, upon review my girlfriend pointed out the arm couldn't reach the stop switch to prevent it. Temporarily we placed a key ring on the arm to extend it enough to reach the switch. 2. The blade was placed perfectly as demonstrated into the bladeholder, however the blade never touches the vinyl, it hovers about a centimenter over it. --Edit -- (That is with the blade holder ring placed on top of the arm instead of inside of it. If placed inside where it belongs it's smashed into the vinyl and pushes the carriage off the track before it even moves. ) 3. The pinch rollers, though placed exactly where mentioned in the brief instruction kit always get slammed by the carriage throwing it off the track and potentially ruining my project (even though the vinyl doesn't even get touched) It's all lead me to believe the 53" SC Series cutter I received has the wrong carriage perhaps? Or am I just really missing something with this particular product? It was just my luck having this happen on a Friday night when I can't call until Monday morning. Any suggestions? Thanks, Wade