I tried your advice and it did change the cutting properties. But I still can not get it to cut a design. Could I possibly bother you to let me know what shows up on your programing face. For example. What is under. COND, TOOL, OFFSET, FORCE, SPEED & QUALITY... I hope that this is not to troublesome for you. I have tried everything I can think of. Was going to factory reset it from my computer controls but can not find the file I need to do that. Thank you so much for your help I really do appriciate it. Have sent a picture of my control pad for comparison. THANKS!!!!!