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About Dianne

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  1. Last night the carriage on my Titan 3 slammed up against both the right and left walls ripping vinyl in its path. I thought it was because the parameters were incorrect; however, it had just cut the exact same design perfectly (in a different color). I quickly turned the machine off thinking it would reset only to have it return to its erratic behavior including breaking the belt completely in half. I called customer service this morning. I have to commend this company. They immediately determined that it was the motherboard and the shipment has already been taken care of. It was such a relief as I knew I was facing piles of designs waiting to be cut! Things happen and I'm so glad that it was such a breeze to take care of this incident so quickly and easily.