signmike

Tried uninstalling/reinstalling SCAL3pro, tried reinstalling drivers. nothing.

But I'm not understanding how a large carrier sheet would make a difference with a laser guided contour cutting machine. The machine has NO IDEA how big the paper is, so therefore should have no problem cutting it. It's making zero sense.

Another roadblock. Cannot print from VinylMaster's demo version (to print with registration marks for cutting)

downloading now. We'll see how it goes. Would hate to have to buy new software because the supplied software is 'insufficient' or just plain dysfunctional :/

well, I spent 2hrs on the phone with support. Same thing happened while on the phone with them. Guy even put me on hold for 10 mins to "check something". Ultimately his story was "make sure the artwork is within the mat size and the mat size is the same as the paper size". Sorry, but how the hell does paper size matter compared to mat size, the cutter can't tell what damn size the paper is versus the mat.... Anyway, I go to contour cut an image, with registration marks, within 8.5x11 WITHOUT having to 'add' extra paper to prevent it from getting spit out the rollers, and I STILL have the problem. It feeds the paper back and forth, back and forth, between 6-8", for a solid minute. The carrier doesn't move. It doesn't even attempt to cut. At my wits end with this thing and the support was utterly useless. So close to throwing it in the trash. This SCAL3pro software is garbage too. Whenever you calibrate the laser, you have to do it manually. Can't do it via the software because it shuts the freakin' laser off, doesn't turn it on! (tech tried that, I had to explain it wasn't possible). Ultimately we got it to pen-trace around an arrow (really generic, small arrow), but I had to manually fiddle with the offset numbers MYSELF for 2 more hours because the laser calibration just WASN'T WORKING!

eh, they 'connected' to chat and said "be right with you". an hour later, no response and my browser froze on me.

I also have a problem. I don't have time to call, but I got an order and got a lime green siser versus the pink I ordered. In the grand scheme, not a big deal...........but it seems like once the money is sent, they don't respond. Tried to get help finding a manual for a heat press I just bought last month, thing isn't even listed as a product on their website anymore! No response from their 'support' chat either. PISSED OFF

I've tried all sorts of paper settings via the print setup in SCAL3 pro and nothing works. Prints fine and on center in every other program :/

No matter the settings I choose in print setup, the prints always get cut off/do not print on-center on the page. Printing/cutting for heat transfer.

Ended up with the SG400 for many reasons, but a big one is, we don't use it daily...so a CISS system wasn't going to work so well. the HD inks are very, very nice (pricey? yes, but I'm building the cost into my product) Picked up a WF7610 for transfers. Needing to dial that one in because i'm just not seeing the vibrance in color on the transfer paper that illustrator is showing.

well, I followed that whole video, and everything was good until I tried to "cut"...and then the damn thing went haywire and shot the paper right out of the cutter, never did "cut" the image.

Seems a little ridiculous I just bought this thing 2 months ago and find I can't even really set up contour cutting via the software provided.

Yeah I wonder if SCAL4 pro has the fix for that.

Laserpoint II. When I 'calibrate' the laser via the SCAL3 pro software, it will move the unit around, but the laser does not come on (nor is there an option to turn it on)....so I have to do it manually on the cutter....but in doing so it prevents me from being able to move the cutter via the software. Kinda wacky.