joysweet

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About joysweet

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  • Birthday 01/01/1

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  1. joysweet

    To MARCEL - Re: MH721

    Hi All I'm on windows xp and usb com4 to cutter mh721 and the pc isn't talking to the cutter. I've got signcut2x and it shows it downloading the image to be cut but no signel to cutter. I've got the settings set to what I'm suppose to have so I was wondering if I could get some help. Any help would be appreciated. Joy
  2. I tried calling the 800 number again for live support. The voice mail is full so you can't even leave a message now. WHERE IS TECH SUPPORT??? I haven't gotten a callback from the 3 messages I was able to leave.
  3. Vinyl cutter recieved yesterday refine mh721 usb windows xp signcut2x that came with it I have no idea what to do as far as anything on this. I don't know how to set up, I don't know how to send from the computor to the cutter, I don't know how to import or used images on other software that has been vectorized. I could use some tech support and so far no one has emailed mailed me or called me back on my request for help. Getting to the point where I'll be wanting to box this up and send it back since it's a big dust collector if I can't get any help on how to use it.
  4. I'm new and the directions that came with the cutter suck. They don't even tell you how to load the vinyl in the machine. They certainly don't tell you how to get an image from the pc to the cutter. I'm totally lost here and need some help. The 24/7 tech support line isn't there. I left vm and emailed uscutter and so far no callback or email. This is an expensive dust collector so far. I can't use this machine without any directions. HELP!!!! I loaded signcut 2pe and was even billed for the 3 month subscription which was suppose to be free. Sheesh..... where is all this tech support that is suppose to be provided?
  5. joysweet

    URGENT!!!!!!!!! HOW TO USE THE CUTTER

    I need some help here. Got my cutter and I have no idea how to get an image from the computor to the cutter. The directions that it came with don't really help at all. No where does it tell you how to proceed. It's been very frustrating and I left a vm on the support line but so far no one has bothered to call me back. Is there an auto-punch some place? How in the world do you get your graphics to the vinyl? Can someone help me? If not I'll just have to box it up and send it back, it's too big to be a paper weight and right now it's worthless to me since I can't use it. HELP!!! I need step by step to and the directions included were very lacking. I've got signcut 2 pe and I even got billed for the 3 month subscription which I was suppose to get free.
  6. I've just got mine in model mh721 and I don't even know how to load the vinyl roll. The directions I have don't make any sense so I'm asking someone to walk this thru with me. I finally got the drivers to load to use with the usb connection from the forum. I don't understand the instructions either on loading the blade. The directions need to be step by step so someone that is mechanically challenged can do it. So can I get some help: putting blade in and how to put the vinyl before I even attempt anything else. Joy