Did that as well. It's just been a heck of an ordeal. Ended up having to go get a new computer due to trying to download this program on the old computer and it crashed. No fault of the program, lol but dang! So got a new computer and everything is going good, until I try to activate the software. I didnt think much of it at first, then when I got a few more bugs ironed out and was cutting these lines thru my design, and got that message, totally confused. Thats the blonde in me. But of course doing everything that I'm prompted to and what you have said, nothing is working.