doorpz

I've been emailing with them, they've been helpful in sending me the replacement parts but I just thought I'd ask around on here to see if others have had similar problems.

Most are under 15"x15" to fit in my heat press. I'm fairly new to vinyl cutting so I'm not really sure what is considered "complicated" but its usually just some artwork and text. The job that I first ran into this problem on was a set of shirt logos that fit into a 20" x 24" piece of heat transfer vinyl. I've used the same artwork with 18" x 24" newsprint and the pen tool and still had problems. It's just 12" x 8" logo for the back with a couple lines of the text and the front is a small logo at one line of text that's 4" x 2.5". I just did the same job that I used in the video with the USB instead of the keyspan and it definitely ran better on the USB. Here's another video of what happens when the rollers stop. This test was done with the Keyspan and the file that I described above. Towards the end of the video I pause it and then wait and the rollers work for a short time and then stop again.

Okay I received the keyspan adapter and got it up and running but it seems like it's actually running the same or possibly worse than before. I have some jobs that I really need to get done so I haven't had time to do extensive testing yet but I took some video to show part of the issue. In the video I'm running a job and at around 30 secs you can hear a change in the way the machine is running, it sounds like it starts stuttering. This change in sound is how I first noticed there was an issue. The job will continue to run like this but if I leave it running for too long the rollers will stop moving and it will cut straight across the artwork. I've found that if I pause the job every so often it will keep the rollers from stopping. To me it seems like its running out of memory and by pausing it I'm allowing it to catch up. This happens with both the pen tool and cutting blade. I've also found that if I pause the job for an extended time after it starts to cut straight across it will return to cutting like normal but at that point the positioning is no longer aligned so it will cut over other parts.

That's the one I ordered, should be here tomorrow. I'm really hoping this works. Thanks for the help.

I've seen that mentioned in multiple posts but haven't bought one yet. I just found one on amazon so I'll probably pick it up.

I've been having the same problem on my laserpoint II. I ran the additional ground wire but still had issues. The problem happens even when I'm using the pen tool so it doesn't seem like it would be a static issue. It seems to happen most when I'm doing complicated artwork. I use Sure Cuts A Lot 3 Pro for cutting and Illustrator for creating artwork. I don't have a serial cable so I've been using the USB cable. I've changed the I/O board, carriage arm and motherboard and the problem persists. I've tried different file types for artwork; png, svg and tracing a jpeg in SCALP and it doesn't seem matter. I've figured out that if I pause the job mutliple times throughout the cut it will complete. Seems like it might be a memory issue. Any suggestions would be great, I have some big jobs coming up and I need to get this figured out.