g_weber

with that email I plugged it in with my PC cord and it fired right up

So this morning a woke up with an email from Graphtec CS. He apologized and said he meant to send an email but did not include my email address. The rep asked for the serial number and my address and said he would have the proper cord shipped, and if I was in a hurry any PC power cord would work.

I also called Graphtec and got the you need to file a claim before you can talk to a rep reply. Wishing I would have ponied up for a Roland

it is. I don't want to post the company as I do not want to leave a negative impression for them on the inter webs. I will give it a few more days and reach out to them again. To be certain I lay the lack of response on Graphtec and not the original seller. I have reached out to Graphtec twice with this cutter and once before with my other cutter. The company I ordered from submitted a claim ticket. Not a peep from Graphtec. I did get the impression this was drop shipped but do not know that for sure.

it is a little frustrating. This thing wasn't cheap and I have yet to do more than unbox it. It looks good sitting on my desk but at this point it is a very expensive paperweight. This replaced a Graphtec ce-50 lite that developed a problem. I reached out to Graphtec with my issues and received no reply then either. To be fair the seller was right there when I called and started a claim ticket. I am a little soured on Graphtec as they are unable to reply to a very basic question to a consumer of their product.

I didn't buy it from UScutter they were out of stock. I am in the states. I guess my question would be is this a 240 v machine or can I just swap the cord and it will automatically switch to 120.

I have gone through the channels one normally would but it appears support from Graphtec is spotty. I don't have a problem buying a new cord for this thing if thats all it will take to get it running. The description says "Power source: 100 to 120, 200 to 240 V AC (Auto switch), 50 / 60 Hz" but I don't want to fry anything with the wrong power supply. Does anyone know if the "auto switch" means I can buy the correct power cord and be good to go?