i think its semi sorted it was something to do with .serial port or usb settings in control panel selecting hardware option helped loads it lifts off after cut , but if i did a bigger image it keeps scrawling a line thru image and wasting vinyl its doing my head in my other machine worked great it was all in chinese but has no power to it now after a storm so purchased this one and its been a right pain . is it somethinbg to do with artcut as i use that .