scrapaddict28

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About scrapaddict28

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  1. Okay.. Update.. US Cutter swears that the machine was not refurbished, but couldn't explain how warrently info got into Graphtecs system or how a filled out warrenty sheet got into the box.. they have refused to replace the machine.. They did however, send me a new blade holder and blades and that seemed to do the trick. I haven't had any problems since. No explanation on why the blade holder was causing the problem... We are up and running now and learning the little quirks of the machine.. like I have to start all cuts with the roll advanced at least an inch from the blade.. I had to put a strip of tape across the ledge between the cutting strip and the mounted sensor because vinyl kept getting caught underneath it and ruining cuts... now the vinyl glides right over the top smoothly now.... etc.. etc.. Thank you for all your help! I greatly appreciate it! It was a rought start, but we are going along now!
  2. I wish I could call and yell but everyone is closed GRRR.. More time for me to stew I guess...
  3. So I called US Cutter yesterdeay morning.. they have no idea what is going on and said they would send me a new blade holder and set of blades.. they were supposed to arrive today... they didn't come... They also told me to make a tech support ticket.. I did that yesterday morning and they said someone would contact me within 24 hrs.. it's been almost 36 hrs and no contact... I have orders backing up and I am so frustrated!! My husband is even more frustrated LOL! I picked up some matte vinyl to test... a 24" roll.... Same thing.. right side cuts fine if I have the force set to where it is supposed to be and then on the left it doesn't hardly scratch the vinyl... GRRR!!! (And these rolls are lying perfectly flat)
  4. Thanks for that piece of advice! I think I am going to have to head bed and get some rest.. I will be calling US Cutter tomorrow... sigh....
  5. Is there a way to adjust the machine so that the automatic placement of the blade leaves that much room at the start? Or you just always manually start it further up?
  6. I shut down the machine and was able to get the jammed vinyl out without a problem.. I just hope that the jamming didn't cause more problems...
  7. the plotter was cutting near the top of the vinyl and the edge of the vinyl was pushed forward and down into the ledge in front of the cutting strip and it caused the vinyl that was under the cutting strip to jam up as the rollers tried to move more vinyl forward.. make sense?? clear as mud..right? Yes.. the GT5 was from H and H, but I live in the Pacific Northwest
  8. NO.. it was supposed to be brand new
  9. I am starting to wonder if this machine is a dud.. when I pulled out all the warrently information, the warrenty sheet was already filled out by someone for this plotter (the serial numbers match) in Jan of this year... and I thought I was getting a brand-new machine ?? hmm?
  10. meaning cut too deep at right and too shallow on left
  11. okay.. just tried a new roll and it jammed when the rollers were bringing the vinyl back to the starting position. I had to turn off the plotter and take out the roll.. restarted with orgin point in a different location and same result..
  12. yes.. they are at the edge and tight... you said earlier that something changed.. it was the color of vinyl
  13. It's only 24" wide and I am cutting it from the right side of the machine
  14. No.. I haven't tried a new blade.. I will need to purchase some back-ups because I don't have any on hand.. I am wondering though why the blade would still be cutting on one half, but not the other?? Would blade damage to that?