Pushing Vinyl

Hey Guys I know this is an old Post, But I wanted to say thanks for the kind words. I know we don't always get it right but our team does try. It is not our intention to let anyone down but it does happen. I went to a major burger place the other day and they were out of Tomato's how dare they not have tomato's for a burger. they should have planned better. The manager didn't even care. I went to Sears not long ago to by a new stove People walked by me as if i were not even there. I even went into a sign shop a few weeks ago needing a banner made and they told me they could not get it done for me even though i gave them a week So you can see we are not the only ones We do try. Garry Martin Sales Manager USCUTTER Memphis, TN

And the Beat goes on... and the beat goes on. and some times keeps on going.

I have never seen a 30 day low price guarantee for sign supplies or equipment Garry

Rick, I totally understand your point; but, there are very few machines that need to be returned . MOST of the time our tech support is capable and able to correct the problem without the machine ever leaving their office. Once in awhile we will get a customer that does not want to take the time with the tech to get it working or evene once in awhile there is the need to return it but that is a very low percentage. Keep in mind our techs work on these machines daily in order to stay on top of the issues our customers may experience.It's not like they are picking a piece of paper out of a hat to see what they can tell the customer this time. Some times it takes patience and an understanding that these lower price machines may just be a little more tempramental (sp). We WANT our customers to has success with the equipment.We want to them to be able to make money on these machines. Please keep in mind there is always two sides to a story, it's not always US CUTTER nor is it always the customer. Thank you to all who have voiced your thoughts.

You are correct John, at this time we do not have local tech's We are working on that but at this time customers go through the same process as in the past. As far as making a customer jump through hoops. we have a lot of people who have purchesed the cutters and get them then turn around and call to say it is defective when it is only can of not understanding the machine or the way it operates. granted we have had defective machines most cases they can be fixed without shipping them back but some times that is the only way to fix the problem. Even Graphtec, Summa and Roland require the customer pay for return shipping costs. We are doing nothing different than they are. Garry

We tried to get that across, but they had a LARGE JOB that needed to get out so they drove up to pick it up. Green Star is a good place to start for practice. at least to get get the machine up and running correctly. I would like to thank those of you that have extended a hand to help others here on the forum. there is nothing like experence to help out. Garry

it's hard sometimes to advise people of something when there are"other professionals giving them advise"

Just a short reply to JEBBIE'S Comment. First off we were not able to provide an invoice for the customer at the time she was in our office, we did provide paperwork for her with the pricing. Our tech dept did go through the steps to figure out what the issue was on her MH721. The pen moved correctly and the machine functioned as it should. However when she tried to cut the blade would jam the vinyl and was also cutting through to the back of the release liner. it was suggested that she raise the blade. And we did offer the replacement material for her trouble. The material was to be shipped with the machine. Being in sales I have to turn all tech support over to the tech dept. Garry

Yeah, sometimes people just want a cheering section and when they don't get it they go back into their corner and pout

Hopefully, in a day or two.Our warehouse staff is checking it into inventory today. We want to make sure we have everything correct before we turn it on. Garry

Ninja, If i were in WA, I would give you a High Five for that answer. You Go Boy! Garry

Please feel free to use it. Sorry I won't be able to help much with Service issues. But for sales I will do my best to help you guys when I can. Garry

The Problems with Memphis are no different than that with any company. Just trying to get all the kinks worked out and everytihng flowing. We had orders that did not come in as expected from the manufactures. And believe it or not we even have humans involved. We are working very hard to make Memphis a win for all our customers. As far as a trend, most trends last a little while and fade away, We plan on getting better. With your comments, suggestions and a little luck we may just get there. Garry

First off., May I introduce my self. I am the sales manager in the Memphis location. We are still ramping up all the materials in this location. John I am sorry you have seen a delay in your order If you don't mind send me an email and let me look into the issue. I came to US Cutter from Fellers with several years in the industry. it is not our intention to leave any of our customers hanging. Each order that comes to this location is shipped same day unless it is out of stock or needing to be drop shipped. Please bare with us as we get things running at full steam. If you woul,d like to contact me you may do so and I look forward to working with you and building our relationship. Garry Martin Sales Mgr. Memphis garrym@uscutter.com Ext. 7108

John, Now all you need is a large format printer