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About davidb

  • Rank
    USCutter Web Admin
  • Birthday 04/17/1990

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    Greater Seattle Area

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  1. Issues ordering

    Hi @busterbay, I'm looking into it now. I apologize for any inconvenience this may be causing you. Would you mind trying it on another browser and letting me know if it works? I don't have the same issue, so I'll need your help narrowing it down just a bit. Sincerely, David
  2. Hello everyone, I wanted to take a moment to let you all know that we now offer free shipping on all heat transfer vinyl rolls over $30. You can find a complete list of the products that this includes here: http://www.uscutter.com/Free-Shipping Notice: Your order will not qualify for free shipping if you add any other products other the ones listed. Further details and exclusions here: http://www.uscutter.com/index/page/static/subpage/shipping_info#free_ship_htv Hope you enjoy our new offering!
  3. If you really like Thermoflex, you might want to check out Poli-Flex. http://shop.uscutter.com/search?w=poliflex Especially right now, we have some pretty decent pricing for them. I just started playing with it myself and I like it - a lot in fact.
  4. Hi everyone, Over the last few months we've received numerous requests for free items as well as occasional customer discounts. All of those requests have not gone unnoticed. Last week we began testing a new feature on our website that will occasionally offer you special discount based upon items you plan on purchasing. The coupons provided are unique unto themselves in the way they will be offered exclusively on the cart page and will only be available for short durations. On top that, these coupons are offered specifically to the shopper in question, and cannot be attained any other way. When you click on the add to cart button from these new coupons, please wait for the item to be added to your cart and the coupon to apply. It can take several seconds, but you will be notified when your coupon has been applied. Take note that coupons may not apply if a special is already running on that specific product. We have done our best to ensure this doesn't happen, but if it does, please let us know. All in all, we appreciate each and everyone of you and your business. We hope you enjoy this new feature and find yourself earning the occasional discount in this new manner. Best regards, David
  5. Measure your items!

    Hello tc0401, I'm really sorry you received the wrong vinyl first off, and then the wrong size of vinyl on your replacement order. I can totally understand why you're frustrated. It looks like you already reached out to our support team and are actively working towards a resolution. That's good. I will bring this up to our conversion team and ensure we do everything in our power to prevent this from happening again in the future. We appreciate your business as well as you taking the time to inform us of the issue. Best regards, David
  6. Lamento escuchar que su computadora se rompió. Si usted ordenó su software de http://www.uscutter.com puede contactar con soporte para una copia de su clave de software. De lo contrario necesitará adquirir una nueva clave. Pido disculpas por las molestias.
  7. I'm sorry to hear your shopping experience with us was sub-optimal. Here at USCutter, we strive to create the best online shopping experience for everyone. To do so, we decided early on to ensure that every time you select an item and place it in your shopping cart, the actual item is placed in a reserved status. If your order isn't placed within 24 hours, the website automatically clears your cart and releases the products back into inventory for future purchases. That said, we apologize for any inconvenience this may cause you and are actively discussing ways we can make this process better for everyone.
  8. We do apologize however we did have a some reported down time for some users over the last week. Although we attempted to do website maintenance with no downtime it appears some customers were affected. We sincerely apologize for the inconvenience. Everything should be up and running now.
  9. I understand you spoke with another support rep and he helped you fix your issue. Is there anything else we can help you with? Best regards, David
  10. I'm sorry to hear you felt you received little help from USCutter. I would like to ammend that. Would you mind either giving us a call and asking for David or just PM a good time to call you? I would like to make sure your issue is resolved in a timely manner. Best regards, David
  11. Please try the following: Please set your blade pressure to 100, and set your blade to be only as exposed as your material is thick. You can do so by holding the blade holder in your hand completely vertical and drawing a straight line in your vinyl. Adjust the blade until it will only cut through the vinyl and not the backing. Then check to ensure the white wheels on the back of the carriage (the box that moves left and right) are actually sitting in the track. Lastly, press the origin button and check to see if the blade moves up and down properly. It should touch the vinyl if nothing is wrong and move back up. If none of this works, please give us a call during working hours at 425-902-1302.
  12. A deal

    I apologize for the confusion here, however our warranty policy is as stated. That said, I would like to note that we are human and we pride ourselves on providing quality customer service. We do our best to treat every situation as its own. If a vinyl cutter is just not working out for a customer, we do our best within reason to ensure we can assist them in finding a better vinyl cutter so long as they are in the warranty period. The 20% restocking fee may vary based upon the condition of the vinyl cutter and time from the end of the warranty. As an example, lets say a person buys an MH vinyl cutter and 2 1/2 months into the warranty is having issues cutting stencil material. They realize they need a vinyl cutter that can cut thicker materials. Even though most companies would ignore this, our flexible policy allows us to work on a case by case situation and help the customer find a suitable resolution. It's likely that in this case we would have the customer pay for the shipping of the vinyl cutter, a 30% restocking fee (for extensive use), and then allow them to upgrade to something along the lines of a Copam or above as this makes the most sense. If a customer buys the same MH and waits until the last day of their warranty period with absolutely no reason to upgrade the vinyl cutter except that they want an SC vinyl cutter, our warranty policy will not cover it. Our warranty policy was designed to protect our customers from receiving defective equipment. Our warranty policy does not cover upgrades for perfectly working thoroughly used equipment.
  13. Hey everyone, Just thought I would take a moment to share with you our latest promotion here at USCutter. We're hoping you guys can help us promote our great industry. Share your work, claim credit for it, and earn $50. If you want to learn more about this great opportunity take a look here: https://fs25.formsite.com/uscutter/form8/index.html Best regards, Greatest Luck! David
  14. SC Cutter not finishing cut

    Hello everyone, If you are having issues with the SC or the LaserPoint 2 finishing cuts please try the following. First off, please take your roll of vinyl off the stand and stand it up right. Wrap it tight and tap it on the ground a few times to ground it. You don't need to tap hard but you will instantly notice that the vinyl will no longer contain static. Next go to your windows computer and open the start menu. Right click on computer. Choose Manage. In the window that opens choose device manager from the menu on the left side. Find the USB Serial Device under Ports in the Device List that appears. Double click on it. Open the Port Settings. Change the Bits per Second to 57600. Lastly open Sure Cuts a Lot Open the Cut with Cutter screen. Click on settings. Change the baud rate to 57600. Let me know if that helps.
  15. Awesome Customer Service!!!!!!

    Thank you for such positive feedback. I really do enjoy the USCutter community and helping customers. Hopefully in the near future I will be able to spend more time here on the forums with everyone. I love watching everyone help each other make really amazing things. I'm really glad I was able to make your day. You my friend- have an amazing Christmas!