mactube

Hi I sold my US Cutter Equipment not I need some cuts ! Is somebody interested to cut some designs ( simple ) a 3 Letters and a square 6x and send them in an envelope. ( need cuts on a regular basis now again )

$10 bucks will work for shipping for me, just simple one color cuts 3 letters and one square . I'm not in a rush neither.

I understand , I just don't want to get back into the game right now. I'm located in Hawthorne - California . The vinyl can shipped in a bigger envelope.

I hope somebody has an idea for an easy fix!? My SC Cutter suddenly stoped cutting. Everything is set as before on the cutter and on the " Sure Cuts A Lot 3 Pro " Software, but even though the job is sent to the cutter from my laptop by USB cord, the signal takes a lot longer " Cutting... " but the bar keeps loading up for about 2 min. Then the Message " The data was sent to the cutting machine" but no reaction from the Plotter. What I tried several times: - Turning machine on and off - disconnecting machine from the power source - restarting computer and software - using another USB port - using another USB Cable

Thank you ! Hopefully this thread will help somebody with the same problem and drive him crazy like it did me... I think the may take away is to check ( delete and reinstall ) the software first and maybe try out different software, then try different connections options serial cable / tripple lite adapter etc. before exchanging I/o and mainboard or internal cables !

Happy End ! So I haven’t been on here for a while because the connectivity problem with my cutter became kind of frustrating after all these weeks of trying, buying , switching ,testing researching and talking to tech support! Since I fund out that it really must have been the software which then later ( after reinstalling ) changed the way I had to set the cutter up. ( @slice&dice @Wildgoose @haumana the origin was set to the starting point where it was suppose to start.. not WYSIWYG . The end of the story was that I had set it to current and confirm it by pressing enter. And it would start cutting later I still experienced connection problems, which could have been a result of me using the Mac with the usb and not windows with the serial or lite Keyspan adapter, then when I got frustrated and left the cutter alone It would work a day later when the cutter is turned back on and the Mac was restarted and reconnected. ( No when I just restarted the computer and cutter shortly after though!) So I would say I never really found the real problem but would classify this as a “ Bug” I would like to thank everybody who participated here in this discussion and hope whoever has the same problem will dig this up and find this helpful. Stay healthy and stay cutting edge !

Nice @haumana !! Thats probably it ! I will find out about that. Thank you

Yes, On ORIGIN I move the blade to the corner of the vinyl ( that's who I also use to do it) but then when the cutter starts cutting, it will not start cutting where it supposed to start.

In the mean time ( persistently ) I switched out cables , computers , software again .. reinstalled Sure Cuts Pro 3 … and guess what… the Cutter startet cutting!! After weeks of testing, switching out components and working with you guys and US Cutter Tech support … but not like before : just sending a cut job to the printer. Now: I have to send the job to the printer and when it says Cutting data was sent to the cutter still nothing happens like before ( which was basically the main problem and subject of this post ) , I will first have to position the blade manually with the buttons on the control panel and then when the job was sent press enter on the control panel thats when the cutter starts cutting. The problem is when I position the vinyl into the cutter and the blade into the corner of the vinyl like I always did, the blade will start the cutting job somewhere else, sometimes not even on the vinyl.

Yes, thank yo @MZ SKEETER the problem is the following ( as on the screen shots) The Norton Antivirus software detects a trojan from that source and don’t even let me download it fully. When I download it with the Mac and drag it over from the USB stick to the Windows computer it will say :

@slice&dice I'm currently trying to get a access which lets me install the SignBlazer software or a windows computer which accepts the SignCut diver. The windows laptop ( usually using a Mac) doesn’t let me do either one. .. whipped it all clean and installed Windows 7 new. I will be back on here as soon as I got it done. Is there any reliable source for SignBlazer download ?

I’m really out of ideas right now… Just got my new ribbon cable which is the connection from the I/O board to the main board, and the Cutter is till not cutting… no movement what so ever. Ever component from the Computer all the way to the / and including the main board has been exchanged and still no movement of the blade. … Clueless

@darcshadow yes connection can be tested in the Sure Cuts Pro Software before actually cutting. It will only give you an error msg. when the cutter is not connected right per usb or serial cable, other wise it will just don't do anything after clicking TEST. The test if the motor / and rest of the mother board works is by moving the blade manually from the display / buttons on the machine.

@haumana thank you for bearing with me and giving me advice! ... but it's to late I had a friend of mine come with the laptop and installed the software. Now since I tried it also with sure cuts pro usb and serial connection I'm almost certain, that the software or the actually connection wasn't the problem. Since that was the 3 computer ( I also tried another software with the Mac before) and I never got the blade to move) It has to be something else !

Update : Just to eliminate all possibilities, I wanted to talk the advice given here and try the Sign Blazer Software and the Sure Cuts Pro again with a 3rd computer. So I usted a newer model Windos 10 Laptop and installed both softwares. Since I'm not to familiar with the Sign Blazer I don't now if all the settings where right, still just by hooking it up with the short USB and also Trip Lite Keyspan, I have been recommended here. The results where : - Cutting Data was sent to the cutting machine , but now motor/blade movement - Can not open the output device / Which was probably a connectivity problem between Sign Blazer and the Serial port ..... as seen in the screenshots I will reinstall the Mother Board and I/O board to send them back and will have to wait until Computer stores open up again, to buy the internal data and ribbon cables, which can be the only thinks left that haven't been tested.

Ok thank you @MZSKEETER and @haumana , I will try those option again also!

@haumana I have used 3 different USB cables with different lengths from short to long. When I'm using the Windows laptop, I don't have to use a converter or hub, it goes straight from the cutter into the Laptop USB port. I only used the Windows Computer with the Sure Cut Pro software. I was on the phone with an US Cutter Tech supporter today and he tested some more connections, one text actually got accepted like it did before, but only one time and thats it.. There is never really an error message it just says that the data was sent to the cutter. ( but nothing moves). @slice@dice I downloaded sign cut pro before and that didn't eliminate the problem... sure I will try sign blaze too and test it, since I don't want to leave out any options. Do you know where I can download it? After that, my last hope are new cables. I'm waiting for the US Cutter rep to send me option for cables, but they might not have any .... but they may be available on other computer supply sides, since all stores are still closed in California ( of cause it would be better to compare the connectors side by side) There are just no more components left what can cause the error !?

I have another component that can be weeded out... I have downloaded Sure Cuts Pro on a Windows Laptop and get the same error msg, which is that "the data has Benn send to the cutter" , but nothing is moving. The complete chain of components I have replaced: Computer - Software - USB Cable - I/O Board- Main Board Since there aren't anymore components in-between the the signal and the blade/motor ( which is not defective because it moves when I move it manually with the buttons) I till have to be a cable thats defective !? @haumana which cable did you replace before ?

I have tried 3 different USB cables I haven't tried the keyspan and serial cable again, because I used an new I/O board so it a appears, that the connectivity problem is not within those components. I'm using 2 different ports on may laptop also to make sure its not the computers outlet. Did one of your internal cables ( harness ) go bad inside the cutter ?? Are there any settings within the operation settings I can check ?

Don't one available, but I will try to get my hands on one.. and post

Hope everybody is doing ok in these quarantine times! I wanted to post an update on my SC Plotter connectivity problem... I bought a new mainboard and I/O board with the option to send them back in case either one wasn't the problem. which was exactly the case. I installed the new motherboard then the I/O usb-serial board and neither one was the problem. I see the same error message : after minuets of " sending data to the cutter " it will say "The data was sent to the cutting machine" and no movement of the blade what so ever. Since I tried another cutting software before, I really don't know what it could be besides my actually computer " MacBook Pro" .. Of cause I tried different USB cables , countless restarts of software, computer and cutter .. The only think I can maybe think of that there is a problem with my actual computer or operating system since I recently installed a label printer. ( I know that is way off but I don't now what it could be )

Ok got you .. yes for sure! I will let it be known what the actual problem turned out to be so if somebody has the same problem he might find the answer here though the search.

@wildgoose , I'm not sure if I understand correctly. There is another forum you guys post for certain posts/outcomes ? Since don't have to do any cutting jobs urgent and I will wait on parts to repair my cutter, where would I post to solicit a cutting job to you buys ( since solicit for offers is a very delicate topic in forums )

I mostly try to find problems with stuff that I invest in and then repair it myself. In this case.. even though the SC cutter might not be the latest model but it is hardly used.. I'm still using the very first blade that I installed which is till sharp. The parts that I order like the Cables to test and isolate the problem will be sent back to amazon if thats not the problem. Since I didn't get the cutter moving yet, is def. the Mother Board or the I/O board, which I will both order in April when they are back in stock. As soon as everything is installed I will post here what the problem eventually was. Thanks everybody for your input so far ! Luckily I'm not in a position, where I need the cutter right now.

I ordered null modem cable to check if the serial connection will work and the USB port is just broken. If that doesn't work, that would could only be the I/O board or the mother board, which I will only order together to text, so avoid extra work / return costs. I did check the cutter with a different software which also did get me any movement on the blade.