HadEnough

Well Ken - I just installed the new cable and everything seems to be working now. It was a blessing in disguise that you received a cutter for repair with the exact same problem as ours. Thanks for your help Ken. Mark

Cool...Will work in the meantime..

Thanks for the call Ken. And even more thanks for figuring out what seems to be the definite problem. We'll wait for the parts and I'll update you then.

Hi guys... Just wondering if this is possible since my LCD display is broken. Cutter works though. Thanks!

To clarify - this is Mark, the poster of this topic, not Adam. I don't think it went that far Marcus... You also seem to neglect everything I said to you in my PM. I was polite and kind, even in this thread I mention the idea of giving you a deposit. Like I said, all we want is a little empathy and a real solution. For instance, how about arranging a call to guide us through the process of correctly installing the parts? If what you say about the power supply is correct, then you should have at least directed us to where we can get technical help with the installation. My friend Adam, may be at the end of his rope, but I am just trying to resolve this peacefully. Please consider one of my suggestions Marcus, I'll even pay for the long distance call if I have to. Thank You, Mark ps - Marcus don't be mean... Remember my pm? I never blamed you, I blamed chance and bad luck. Everyone should know, we PAID for extended warranty so you are still obligated to send us parts when necessary. Also, assuming that we will not send back the damaged parts is wrong. We've complied every other time, why not now? No use in keeping something that doesn't work.

You're right Tater - I hope we can work something out, like a deposit instead of sending the cutter we have back.

So you are suggesting that my company run a USCutter test shop that WE have to pay for as well? We've replaced not only the motherboard but the LCD display and the power supply as well. You say you don't waste time but just wasted it with that reply. No offence - but I'm looking for REAL solutions. Tater - thanks man...

Hello everybody... My name pretty much sums up my emotions at this point. I've ran out of options in my current situation so I'm hoping that somebody in the community can offer some rational advice. I say "rational" only because many have suggested otherwise. Read my story and you'll understand why... Shortly after New Year's 07 a friend and I decide to start a new business together - a graphics company, revolving mainly around vinyl graphics and signs. We do a bit of research and find on EBay what we believe to be a great bargain. A USCutter Refine MH1351 50" cutter for $600US. Nice! We place our order around Jan12 and receive the cutter Jan21. (Not bad considering the travel from Seattle to Toronto) You can imagine our excitement as we begin to tear down the big box - "This baby is gonna make us some money!" Everything looks great, shiny and brand new. We assemble the cutter with ease... Plug it in... Turn it on.... ... ... hmm... :- ... Nothing from the blade ? just the sound of the fans underneath the machine. The LCD display is lit but also shows nothing. We hit the rest button ? nothing? ?Strange?, we both think, since we both have more than a fair share of plotter/cutter experience between the two of us. Perhaps we need to connect it to the computer to get a response? We plug it into our Mac - install the necessary software etc? Turn the cutter on again ? Nothing? ?Hmmm? Okay, plug it into the PC.? ? After software/driver installation ? Nothing? We notify USCutter/Selltopia and they say it sounds like the motherboard is fried. ?Brand new machine ? fried????Okay, so can you ship us a mother board please?? ?Yes..But only after we?ve received the one you have.? ?Huh?? ?Oh, and you?ll have to pay for shipping costs as well.? ?SIGH? Ok?? Couple weeks go by and we finally get a new motherboard. Crossing our fingers we install the motherboard. Turn it on? ?Bzzzzt?bzzt..bzzzt? Nice! It seems to work! We plug it back into the PC? Open up our tools Illustrator and FlexiSign. Finally we are on our way to getting some work done. Keep in mind we had a few clients backed up because of the situation. First job ? detailed wall size graphic for an interior designer. Complete and customer happy. Second job ? sample cuts for a HUGE client, shown in a proposal. IN the middle of preparing the samples ? the LCD display gets scrambled Right after that the blade stops responding. We're forced to outsource our samples. ...Back to the beginning again? :'( Same deal. "Send us the old motherboard ? we?ll send you a new one." No real solution or technical help is offered. They?re playing darts blindfolded. They even suggest that it may be a power supply issue so we should purchase one of those as well. I chuckle ? the only response I have to making numerous unnecessary purchases on a BRAND NEW MACHINE. Their next suggestion is to purchase a warranty plan ? so we don?t have to keep paying for parts. It was almost as if they expected this to happen again. However, with our hands tied behind our back, we humbly agree... Express Air is what we paid? 1st week? 2nd week? 3rd week? First week of April?Mother board and power supply arrive ? International Ground? wth? We already know how to install the motherboard, the power supply however was a little more difficult. The connections on the new PS didn?t match those on the old PS. It was similar, so I applied a bit of puzzle solving and managed to connect the wires correctly. Geez? After the amount of work we put into the machine we?re almost ready to build these things from scratch.. We connect the cutter back to the PC and turn it on. Scrambled LCD display again ? but this time the blade is responding. The four arrows on the control pad seem to be working as well. Lucky for us ? we manage to get some work done using the software alone. We call USCutter/Selltopia again and guess what they said? ?We?ll send you a new motherboard and LCD display.?  Now I?m not man of profanity but WTF! I just keep thanking God that we can workaround the problem. Tuesday, April 17, 2007 the LCD and motherboard arrive. I install the new LCD display and turn on the cutter ? SAME THING?.arrrgghh? Okay ? it HAS to be the motherboard ? I unwrap the packaging.. Guess what kids? WRONG MOTHERBOARD?. So my partner finally gets a hold of the owner Marcus, I believe and he says that all he can do is? ?SEND US A NEW MOTHERBOARD!? We want a new cutter which he says he can provide only when the cutter we have is in his hands. No service, no empathy, no remorse ? his code of ethics. I should also mention that we put our trust into his company when we wire transferred the money directly to his account. (since we weren?t registered with PayPal to make purchases over $500) Where is his trust in us after all that we?ve been through? We need this cutter here since it can do the job in the meantime, so sending it back first is not an option. There probably isn?t much anybody can say ? but at least I feel a little better by sharing this with you all. Mark