vinyl newbie

thanks, actually if I get this working, I will be an very very happy female. I have read the manual, I have printed out several different suggestions I have found here. I tried using the scpro in trail version until I can get all this sorted out. They sent me a code to download I tried downloading it and it said it had expired. Do you know how to contact them by phone? I can't find a phone # online and I sent an email to the person who contacted me after the sale, she told me to email support. Support has not answered my email. So frustrating

I just bought a laserpoint 3 weeks ago and thought I would be up and running that week. Wrong. I downloaded SignBlazer Element and I have only got it to print to the printer once. The rest of the time is will not go through. I try to cancel and it locks up. I can't cancel it through cnt-alt-delete. I have to turn off the computer. Soooooooo, I thought I would try the SignCut Pro but it says I am already registered and I can't get any further. I have emailed cutter w/o any response. Soooooo, my only other option is to try to get it to go through Corel Draw. I have found some post about this here but I can't seem it follow it. I have always pretty much been able to figure things out, but this makes me feel so stupid. Does anyone have any suggestions besides selling the machine.