katherine

NOTE: I had moved this to the support forum, but as I originally started the post here, I thought I would post the happy ending. A volunteer unplugged my PUCT and I could not get it to work changing things for a week. BUT I got through to support and this resolved the issue. Now, this is after you have made certain all the other settings are correct, in the "Set-Up" Menu (baud rate 9600 etc. and the "Direct" button selected not "Hardware Manager" under COMM SETTINGS). Also select the correct cutter, and make sure you have the right port setting, "Blazer COM3 -USB Serial Port" was mine though it depends on which computer usb port the cord is plugging into, so don't use this one, check your settings. here is info on these elsewhere. What Support walked me through: Open SBE Have a small job ready to cut Unplug USB cable from cutter NOT computer Turn off cutter by unplugging power cord Wait at least 15 seconds though we waited more Plug in power cord to machine Turn on cutter power and wait until menu says ON LINE Plug in USB cord to cutter Send cutter job This worked for me -although I had tried all of the above, I had not done it in this sequence. The sequence of unplugging and replugging the cutter reset it to a clean slate, and it would accept the changes. Doing all these things without setting it to a clean slate did not work. Thank you for all your help. Katherine

A volunteer unplugged my PUCT and I could not get it to work changing things for a week. BUT I got through to support and this resolved the issue. Now, this is after you have made certain all the other settings are correct, in the "Set-Up" Menu (baud rate 9600 etc. and the "Direct" button selected not "Hardware Manager" under COMM SETTINGS). Also select the correct cutter, and make sure you have the right port setting, "Blazer COM3 -USB Serial Port" was mine though it depends on which computer usb port the cord is plugging into, so don't use this one, check your settings. There is info on these elsewhere in the forum, and the noobie manual. What Support walked me through: Open SBE Have a small job ready to cut Unplug USB cable from cutter NOT computer Turn off cutter by unplugging power cord Wait at least 15 seconds though we waited more Plug in power cord to machine Turn on cutter power and wait until menu says ON LINE Plug in USB cord to cutter Send cutter job This worked for me -although I had tried all of the above, I had not done it in this sequence. The sequence of unplugging and replugging the cutter reset it to a clean slate, and it would accept the changes. Doing all these things without setting it to a clean slate did not work. Thank you for all your help over the past week forum members. Katherine

A volunteer unplugged my cutter and now it won't work. Would anyone have a suggestion that I have not tried? This is what happened: The cutter was working although it has always been a hassle to get the port to machine configured correctly. The volunteer computer guy at our non profit museum unplugged the Creation 630 USB cable from the back of my computer and now it won't work. But, the cutter will do a sample, little rectangle cut; and the Sign Blazer does show a USB Serial Port on the Settings. So far I have tried to address the issue doing the following: -First I tried replugging the USB cable into the computer and restarting it -Then Cold boot with everything off -Checked red kill switch -Been all through the noobie manual - Remove and reinstall Sign Blazer -Removed all USB cords from the computer and then plugged in the sign machine to see what port was assigned, then tried to cut with that setting -Worked alternately through all the possible USB settings under Settings in SBE -Moved cutter to new computer and installed SBE on a new computer -Tested the USB cord with a working printer to see if it worked -Moved USB cord around to different USB ports on computer -Changed from a wireless keyboard and mouse to one that plugs into a different type of port -Left 2 Support Tickets via email about the issue This morning I resinstalled SBE after taking all the related stuff off the Registry Nothing has worked. The cable works, the cutter works without the software, the software "sends" the cutter job to the cutter. But it won't cut. I have called long distance and waited on hold at the Technology support for many minutes on 3 occasions, only to move from the 5th to the "second caller" and then having the message come on that the person is not available All I want to know is if there is another brand of cutter I can buy that won't be so touchy, or if there is a place to send this one to be fixed. This has been an ongoing issue with this machine, but I can usually fix the settings somehow to get it to work. I would really appreciate any more suggestions, I did everything that was suggested in the forum. We have a new exhibit that has no titles, and a lot of work here. Unfortunately I am not a sign person, nor can the museum afford to buy our vinyl signs each month for each new exhibit. I live in Sequim, WA and can take the machine to Woodinville, but as I am not able to talk to anyone at the company yet, I don't know if that would help, anyway. I don't think I can stay on hold anymore waiting for support. The Board of Trustees is getting a little aggravated I have put over 10 hours of work into trying to get the machine to start cutting. Has anyone bought a cutter like this and had good luck with it? Mine works pretty well when it is running, although I can't use the weed setting as it puts a line through the letters. Thank you. Katherine

HI and thank you for your comments/help I tried taking all the usb off the computer, and went into the devise manager. It seems that COM4 is the one it assigned to the printer. SBE also recognized it as the COM4 USB serial port -so I thought great. But it still won't cut. I pushed the red button, and reset. Tried restarting the computer with the machine off then restarting with the machine on, and no luck. In SBE the little lines are drawn around the text, and the stuff is being sent to the cutter. I am going to try an new cable. I am desperate. I tried downloading a demo version of new software and it actually has PCUT CTN630 listed, but it didn't work. I went outside and screamed loudly but that didn't make it work, and it scared the neighbor's horses. Does anyone have any experience with poking around in the Registry? I though maybe deleting SBE there, and reinstalling it would work. Does the cutter make a Registry entry I could remove. Oh, I did find the XP driver and install it. Thank you for the advise on where to find it. Any help would be great.

If anyone has a thought on how to fix this.. I am really in a jam. I have a PCUT Creation CTN 630 vinyl cutter. I was just going to do the exhibit title text for a new museum exhibit today. Before I got to my computer the Computer tech went to look at my DVD drive and accidently unplugged the usb cable to the sign machine. Now Sign Blazer Elements won't work. Two of my office mates and I sat here for 3 hours trying every port on SBE, and then tried moving the usb cable to another port on the computer and retried everything again. We tried downloading the SBE from this site, and that didn't work (I thought maybe a new software program it would try to recapture the port and give me a working set up). We tried installing SBE to another computer in the office and no luck either. The only think I didn't do was reload the driver. I couldn't find it. I looked on the SBE software CD and there wasn't an excutable driver file. We did all the typical stuff, went into set up, looked a Device Manager. I just can't figure what he possibly could have changed to mess it up. He MAY have put it back into a different usb port, as there are 2 usb on the front, 4 on the back below the big parallel printer cable, and 2 addditional usb ones down by the monitor cable. Last time it got unplugged, it took me days to finally configure fix it and by the time I got it working, I'd changed so much stuff, I didn't know what I did. When it works, it is great, though. IF anyone has had a similar experience, and could offer some help it would be great. We have a great new Fiber Arts exhibit here in Sequim, but no title up on the wall due to this snafu. Thank you. Katherine