JasonF

I have not seen any of this in any of the rolls that I have. It still feels as flexible to me as it did when new. If anyone is interested and serious about buying I would be willing to send a sample cut from the roll. That way you can decide for yourself if the vinyl will work for your needs.

I didn't realize that. The vinyl all still appears to be in great shape, and still has good adhesion. I will give a better deal if anyone is interested.

Sorry didn't mean to leave that out. I just checked my old emails. The vinyl was ordered 08/13/2013. So yes it is about 4 years old now.

Also I have a Copam 4050 cutter that I would sell. If you are interested in that also please let me know.

Hello all, I have some Orafol Oracal vinyl that I want to get rid of. I bought it planning to use it, but never did. Some of it is still in the original plastic wrapping. The rest has been used slightly, but in great shape still. The table below shows the estimated amount that is left on the roll. I got the amount by weighing the existing roll, and dividing that by the original weight. For example, the 951 30" x 50 yard rolls weight about 20.5 lbs new. The black roll now weights 16.5 lbs. So 16.5/20.5 = 80% The pro-rated price is based on the amount remaining on the roll. The discounted price is an additional 20% off. Please let me know what roll/s you are interested in. I will also add shipping cost which will be determined by your location. See attached images for pictures of each roll.

Well the copam is fine for what I need. I also have experience with that machine so I wanted to stick with what I know for now. Plus the Roland or graphtec in the same size is more than I can afford. Maybe one day I can upgrade to one of those.

I know I bought refurbished, but it was stated that this same policy applies to new machines as well. So that was where my point came from. And yes I would have felt the same way about the policy even if my machine arrived perfect. I would still not think it's a fair policy. But that is just my opinion. If someone is happy fixing a product they just purchased, then I applaud them. I do not share that thought, however.

I don't know if those terms are for ebay only products, but that clause is no where on the USCutter website, unless I am missing it. I understand I do not have proof that the machine was not working when it left USCutter. I probably should not have made that claim. All I am saying is that a machine that arrives dead should be handled differently than a machine that has problems after some time. I completely understand not shipping these machines back and forth every time something goes wrong. It is much more cost effective to send just the part. If this machine worked great for a few months, and then suddenly the power supply went bad, I would have no problem with USCutter sending me a new part, and changing it myself. But when an item is purchased that is supposed to be in full working condition, that will be the expectation. If the item arrives dead the company should do what is necessary to fix the problem. If you purchased a brand new car and had it delivered to your door, and suddenly it wouldn't start when you received it, would you be happy if the dealer sent you the part and told you to fix it yourself? Or would you want them to take the car back, fix it, and provide you with what you paid for? I understand this policy is stated on the website, but in my opinion this is not a fair way to handle things. I just believe that a warranty claim (a product that went bad after some time), and a dead on arrival product should be handled differently.

I disagree that refurbished and used carry the same risk level. I'm sure if you called uscutter they would tell you they're refurbished machines carry no risk. I also understand that things can go wrong sometimes. I did not make this thread because I was unhappy about receiving a bad machine. I made it because I was unhappy about having to rebuild a machine that I just received and never once powered on. A customer should never have to fix a product that just came in and never worked from the start. That should be an automatic replacement.

A new 48" Copam is $1500, and the refurb is $1225. The stand is $60, so even with the purchase of a stand the savings is still $215. But I am going to make my own stand, and I anticipate the cost of that to be around $25. So the savings is $250, which is pretty good to me. I went with a 48" because I would like to leave the option open to get into tint. I don't want to be limited to the size of things I can make. However, I do realize most of the time I will only need 24". I just wanted to have the flexibility. There is something I would like to clear up though. Refurbished products should not come with any risk. A refurbished product is something that was previously used, and then rebuilt using new parts to return the product to the same condition as a new product. So in essence, a refurbished unit should work exactly the same as a new product. Now I did know that a refurbished unit may have cosmetic defects, which I am fine with. Now the difference is buying a used product in "as is" condition, that has not been refurbished. This is when a level of risk is assumed. For example, if I just went on Ebay and bought a used Copam, then I would just have to take the sellers word for the condition of the product, and that is where the risk comes from. But when something is said to be refurbished, than the implication is that the machine was rebuilt using new parts, and in the same working order as a brand new unit. Now obviously that was not the case with my unit, and I suppose whomever is in charge of quality control is to blame for that, and that is something USCutter needs to work on. But at the end of the day they fixed their mistake. So hopefully the next machine is as advertised.

Okay so I just called USCutter back, and they did agree to send me another unit. The gentleman I spoke with this time agreed that I should not have to fix a unit that I just received. This makes me feel much better about the company as a whole. I understand things can go wrong, and faulty units can still be shipped out, but it's nice to know that the company is willing to do what is necessary to make things right. Now hopefully the next one arrives in working condition. I will keep you guys updated with the status of the next cutter.

I agree that I am at fault for not fully reading the terms. I just cannot understand how anyone can think sending me a part to fix my unit that arrived broken is acceptable. I don't agree that there should be a risk of receiving a non-working product. This is not a cheap product, and the expectation to receive a working product is not unreasonable.

I watched the video that came with the software. The packaging on that unit was much better. But like I said, the packaging was just the first issue that gave me a bad impression. I would have never even made this post if everything was fine after that. What really annoys me is that I have to fix a machine that arrived dead. To me this is not a warranty claim. A warranty claim is when a product that was originally working starts having trouble after some time. A product that arrives dead is simply a faulty product, and should not be dealt with as a warranty issue. Again, I should not have to do their job for them and fix something that should have never been broken yet.

That makes sense about the peanuts. But I still think bubble wrap should have been used. I guess I missed that part about the warranty only being replacement parts. I suppose that's my fault for not fully reading. I don't feel that is an acceptable solution for a product that arrived dead. That may be a fair solution to a product that died after a year, but when it arrives like this, I am simply doing their job for them and fixing what they should have. I thought the same thing about the tested sticker. I highly doubt a power supply went bad in the shipping process. I am quite confident that someone just assumed this thing should be working and saved some time by slapping the sticker on.

Second picture of the box.