sbeilstein

thank you for your thoughts billy, however this machine did come from USCutter, and was refurbished by their staff... here is the post on the ticket Besides, I will direct my comments to the company that sold me a warranty... After rigging one stand next to another (so i can use functional rollers) I am about to try my first large cut... lets hope for the best.

Alright, time for an update. I showed up this morning and checked the Fedex tracking... only to find that the package was delivered on Saturday... expect we arnt open on Saturday. After an hour of searching I found that somehow the plotter was shipped to our other location, not sure how they even got that address, but oh well... minor issue. I received two packages... first a refurbished cutter (I am certain its not the unit we had before) and secondly a new stand. I already had a 1351 stand, but sure enough this plotters feet are in i different spot and they dont fit, so i built the new stand. Now here is where things start to sound like good old USCutter.... first the stand was missing two screws, so i had to scavenge off my other stand. I received two right handed roller holders, so I guess ill have to flip one and forget about the middle of-center slot The rollers them selves are several inches too large (fit my old stand perfect) so I have to find a metal shop to cut them down. so with vinyl rolled up on the ground... i tried a test... and so far it seems to work. atleast for now why cant anything around here be easy.

It would seem that my problems have uncovered an entire department wrought with problems that everyone seems to be avoiding. Well if your going to run is business you cant ignore issues and hope they go away. So I've decided to see what you all actually think. I started a new thread. http://forum.uscutter.com/index.php/topic,26191.0.html a simple poll to let the admins see what their users think of the tech support team as it stands. I have no problem stating my opinion and placing my vote... but to any of you want to get heard as well!

I think its time to see what the users of this forum... the actual daily users of the Tech support system... to see what they think of the Tech Support team as it stands.

Thank you all for your help and your comments, but as John said, as of right now, we have been given a tracking # and the cutter a package is on it's way. At this time I am going to wait and see what happens. Maybe something shows up... maybe it doesn't. Maybe its my plotter, maybe its a new plotter, maybe its an empty box... who knows. Maybe all the problems were resolved, maybe they werent. Maybe it will work for a month, a week, a day, or not at all. Its all up in the air now. Once its here, you can bet I will keep you all informed. If not, I already looked up the BBB to file a complaint there, and now thanks to A&P I have a second source as well. Hopefully it wont come to that... but only time will tell.

Sorry, the system never emailed me to notify of a PM... didn't even notice. I have replied now... Thanks for contacting me by the way. Since USCutter is making absolutely no effort to resolve my issues, It is good to see someone is trying to help me.

Well, here it is another day... and still no contact from USCutter.... is anyone actually surprised!?!

Noticed a few typos so i fixed it... I hate to say it, but that's typical USCutter. I would call THEM and keep calling til I reached them. Problem is, I do keep calling, I do keep emailing, I do keep posting... and yet after days, Weeks, MONTHS, YEARS I still seem to only have a reliable USCutter Stand.

Well, two days ago I got this.... Brandon Davis wrote: > Looks like I got everything all figured out and we will be calling you shortly with a complete update. > _____________________________________________ > BRANDON DAVIS - US CUTTER SUPPORT TEAM LEADER > 1.888.298.8143 How long should I wait before I will get a phone call?

Thanks for the advice John, Since it was only 9:30 I didn't want to push them... so I've given it several more days now... and still no contact. Just got an email from Brandon Davis now so maybe something will get done! Brandon Davis wrote: > Did you get an update to this situation yet? I am concerned as to why Howard or Levi have been unable to update you. When you sent your machine in did you write your order number on the side of the box and what type of box did you use when you sent it in? > _____________________________________________ > BRANDON DAVIS - US CUTTER SUPPORT TEAM LEADER > 1.888.298.8143

Thank you for your reply Levi, it was good to here from a member of your company yesterday. Do you know what that status of our machine is today. I was under the belief that my machine would be completed and sent out yesterday. I was hoping that you, Levi, unlike the previous staff members I have dealt with, would keep in touch with me. What tests were ran yesterday? What parts were replaced yesterday? Were any diagnosis made yesterday? Have you completed the repairs? Do you have shipping and tracking information? I thank you again Levi, and hope to hear from you very soon.

Thank you for your reply Levi, I had been dealing with Howard so I am glad to get a response from someone. Howard had asked me to label the box directly to him, so I was surprised when I spoke with Howard that he did not know its location. I had hoped Howard would have kept in contact with me, as Howard had promised to do, so I am glad that I can now deal with you Levi. Please keep in contact Levi, and let me know what the status of the machine is. I would like to know what tests were ran, what parts were replaced, what any diagnosis were, as well as shipping and tracking information when you have completed your repairs. I thank you again Levi, and hope to hear from you very soon.

Hello again, desperately trying to get some help, so I turn once again to this forum. maybe you remember my first set of issues with the infernal machine... http://forum.uscutter.com/index.php/topic,17812.0/topicseen.html well that worked, for a few print jobs, then it was off to its next set of issues... http://forum.uscutter.com/index.php/topic,22231.0.html well after that we paid to send the machine in and get it rebuilt, we got it back, it worked for a little bit, and now its back to the same constant random cutting as before. so we sent it back in again, and now they cant find my machine and I cant get an answer as to where it is! I just submitted this ticket ---"I have been trying to get through on your phone line for days. Line is always busy, or phones are off. We sent our cutter back to you weeks ago for another warranty repair and have had little to no contact since then. I did get in touch with Howard several days ago who told me that our machine had been received, but he had no idea where it was. It had not been tested or even opened, let alone repaired and sent back to us. Howard had promised to contact us with an update, but that has also failed to occur. Please find our machine and call our office immediately with an estimated timeline of when we will get it back, hopefully repaired this time."--- I'm lost... what do I do... Going on two years now and I haven't had a single pleasant experience with this machine or this company. This isn't some daily workhorse cutter... i used it for the occasional yard sign every month or so. It would be great to know that I could turn it on when I need it, and it would actually function as designed. I buy a cutter and it fails, i buy parts and it fails again, i pay to rebuild it, and it fails, I send it in, and now its lost... and even if I do see it again... will it work?

Red light stays solid.... got ahold of tech support... been sitting on hold for 31 mins and counting...

Would you like to see a possessed cutter... so you don't think that I am exaggerating... I went and took a video of it in hopes that this will help.