SimplyYouDecals

BTW, Horrible analogy... I don't see how it relates to my situation... I didn't get what I ordered, all I got back was the money I paid... We'll see how calm you are to wait for something to get fixed when you get accused of receiving something you didn't get. Thanks for your attempt to educate.

Not fixed, Smoothed over... It took me stopping payment and starting this thread... Event was a disaster without the vinyl I ordered, if they would have took care of the issue when I first addressed it, it MAY have been fixed. Even with the credit, I will have to take my business else where. To the many that have not had an issue, good on you, I hope that exceptional service continues. Good luck to all, and thank you again for your comments...

UPDATE.... I just got off the phone with another Support Manager (Tom Lockhart) of US Cutter who stated they are very sorry for how my situation was handled and wanted to know what they can do to salvage the relationship. He did not agree with how it was handled. Since it is too late for me to even do anything with the vinyl, even if he overnights the vinyl I need, I asked for a refund for the items I am missing, which he processed immediately. Our conversation actually has me rethinking my decison of never doing business with US Cutter. He went above and beyond by refunding all my shipping and a store credit. Its apparent that the behavior of Curtis and Benjiman is not a reflection of US Cutter as a whole... Thank you Very much Tom for not lumping us into a category of dishonest customers.

I have a claim with Fed Ex who stated the weight for Ground Shipments is approximate. I still filed a complaint. 2 rolls of vinyl weighs 2.2 lbs so even if they were in there my weight of the total package would have been only 10.4 lbs. I even asked US Cutter to weight everything on my packing list to see if it would total 15.2 lbs as what was stated on their label. I can post my packing list if anyone is willing to challenge my claim.

Thank you for everyones responses... I will explain my order more in detail so everyone could better understand. On 22 July 2013 I placed an order for an event this weekend. The order had 8 items on it. When I received my order yesterday 25 July 2013 approx 1800hrs from Fed Ex, I immediately opened the package to start the cutting I need to do for the weekend event. I immediately noticed I did not have 2 rolls of Transfer Vinyl, (Bubble Gum and Columbia) Which happened to be the main two colors I need for the weekend event. I rechecked my front door in case the Fed Ex guy placed it on my porch after I grabbed the first box. Please note, I was there when the Fed Ex guy dropped it off. When I was unable to locate these items I attempted to call US Cutter, which they were closed. I then got online and emailed through the online support. This morning, (26 July 2013) I received an email stating they rechecked the order 3 times and they say they packed all items. I have a packing list that says the items are in here, but I can assure you they were not in the box. I rechecked the Fed Ex box to check if it had been tampered with, and it did not appear to be tampered with. I then called customer service and spoke with a Benjiman who claims to be the manager who stated they are sorry I did not receive my items and they will give me a $40 dollar "Credit" to future purchases. The two rolls of vinyl that I "still" need cost over $70. After further dispute of them assuring me they put these two items in the box, they stated they could go off of weight. I stated that's Great! I told them I would weigh the items that I recieved which totaled 8.2 lbs and the Fed Ex Packing Label said 15.2 lbs. I then thought I had a claim with Fed Ex, who I called and explained my situation. Fed Ex then stated for Ground shipments, it is an approximate weight they place on the label and it's not as accurate as I think. I still filed a complaint but they said that complaints are only if the box was tampered with, which it did not appear to be. I then called US Cutter back who said their is nothing they can do except the $40 credit towards my next purchase. I went on to ask them how they can be so sure that it wasn't packed, and they stated they checked my particaler order 3 times. They then said they have cameras everywhere in their warehouse that will stop any warehouse workers from stealing anything. I then asked if they could check the cameras of when it was packed and just check if 8 items were packed into the box, which they said they would not do that. He ended his conversation with me with "there is nothing more I can do, Have a nice day" So all and all, I am still out over $70 and the 2 rolls I need for an event tomorrow. But I have a $40 dollar credit with US Cutter on future purchases. So if any of you have Colombia and Bubble Gum heat transfer I can borrow until after I file my small claims dispute, it would be much appreciated??

I placed an order with US cutter. When I received my order I was shorted 2 rolls of heat transfer vinyl. When I called to complain, they said they can only offer me half my money back in store credit. I will never do business with this company again!!! They stole from me, and all they can offer me is Half the amount stolen in store credit!! Stay away from US cutter!!