renewbold

EBAY Rule #14 Don't call your customers on a Monday workday to get smart with your ebay customer for leaving you a bad feedback. If you are not calling me to refund my money, don't try to talk to me over the phone during work hours. This just makes the customer more pissed off.

I buy thru ebay since I use ebay bucks from the amount of purchases our company makes. Buying from ebay or directly... I am still paying USCutter money for items they have failed to ship. I wanted USCutter to review their EBAY rep since the person is a complete ID10T. It should not matter how I order, it's how the company can overcome customer request and realize that it took 14 days to ship and item that was paid for and in stock. I'm sure USCutter is a great company for plotter supplies, but they have lost my business.

Hello, I wanted to share my ebay experiance with USCutter. Bottomline it took about 10 emails and two weeks for them to ship my transfer paper out today. I still do not have my item needed for a project this weekend. My customers have to wait. I purchased a 34" plotter a month ago and needed some transfer paper. So I ordered some 15" transfer paper (paid instantly) and cancelled a 12" paper order. Ebay customer service refused to send my 15" roll until they fully cancelled my 12" order. This process took two weeks since they are very very slow to respond and when they do respond it is clue-less like they did not even read the email. This person should have a formal review of his communications with EBay customers. So disappointed from what I experianced after watching all the great video's USCutter have produced to inform new users to their products. With customer satifaction as a priority as a main selling point. After two weeks of waiting and emailing to demand my item I get this: ----------------------------------------- Hello, I removed the 12" tape from your order. So now your order will ship out today. I don't have a tracking # yet but it will ship out today. I apologize for the delay. - uscutter ----------------------------------------- To the customer this means... FU and wait some more. After spending over $200 with this company and expecting to spend hundreds more I will begin to look for another vendor for supplies. The spare plotter that we purchased for the company is far below what Roland has to offer, but we accepted the low price as a bargain. I mean it works, but its not professional. Customer service from the EBAY communications really gives this company a black eye.