marcuso

Fixed. Thanks.

Not good. I wasn't aware of this. I am asking IP.Board to fix, but if they don't, I am afraid that we are just going to have to accept that those images won't be available (unless posters update their posts and add attachments). Unfortunately, the conversion of a board with years of attachments equaling many gigabytes is not an easy process. We will be much better with IP.Board in the long run for making this difficult transition.

The conversion is complete. Let us know if you run into any problems by responding here or submitting a ticket at http://support.uscutter.com.

I am in the process of making some improvements to the forum. Namely: Moving to a higher end server with more memory - This should further improve performance and allow the forum to grow without restriction for the foreseeable future. Changing to IP.Board - Simple Machines Forum has been a good forum, but there has been little improvement and after more than a year of beta, they still haven't official release the second major version of the software. IP.Board is generally regarded as the best forum software available. While the UI should be different, most all of our data should transfer cleanly. I am going to attempt the transition to the new server now. The transition to IP.Board will be attempted some time within the next several days.

I plan to initiate the transfer to the new platform either tonight or tomorrow night. The forum will be put into maintenance mode for several hours during that time.

The problem is likely that this is a 110V only machine and standard voltage in the Philippines is 220V. You should not be using the machine plugged into the wall! Please find a transformer that outputs 110V, otherwise, I am afraid that you risk hurting yourself!

Conversion stalled while converting the 3+ gigabytes of attachments. I suspect we will have to wait until at least Monday to hear back from support.

http://www.uscutter.com/APPRoller-Tape-Application-Roller_p_79.html

A small misconfiguration caused downtime this morning. Not sure why it suddenly happened, but it is resolved now.

That was the goal. We haven't moved to IP.Board yet. We are on a new server that is MUCH faster with more storage, so we shouldn't run out of space (as we frequently had in the past).

Forum should be back to normal now. Sorry for the problems today. Did everyone notice the speed increase? Speed is blazing for me.

I would have liked to complete both at the same time, but the import tool for IP.Board didn't work on my first attempt, so I am awaiting results from their support department.

I am still working on getting attachments back up.

Thanks for the heads up. I am looking into it now.

Ok, we are on the new server. Reply to this thread if you run into any issues.

We are interested in moving into other product categories. I would like to start a discussion about how our members see their business grow and progress. What are the tools that USCutter can provide to help you take your business to the next level? I have found two product categories that I think may be a good fit for our business. One is laser engravers and the other is CNC machines. Are any of you interested? Do you think that it would add to the value of your business? Lets get a discussion going....

File uploads are fixed now.

There are several issues that must be addressed: I don't believe that this is a refurbished machine. I hate to admit this, but we cannot completely manage QC from our Chinese partners. The Chinese manufacturers that we work with have a different standard of quality than most Western companies do. They tend to believe that it is perfectly fine to send a product with cosmetic defects to a customer as long as it is working properly. The margins that many of these manufacturers make on the product is very thin. The machines are hand assembled and subject to being scratched, etc. They also may receive components from other manufacturers that have similar expectations for quality (as long as it works, it is OK). Many of these machines are sold into the Chinese market and found perfectly acceptable, but of course, we do not find it acceptable and we try to enforce these standards with our Chinese manufacturing partners. I have had many discussions with Copam trying to get them to improve QC, and for the most part, I believe that we have been successful in developing a system that ensures that we get close to cosmetically perfect machines, while the machines with cosmetic defects are sent to Chinese and other foreign customers. Unfortunately, I believe that there are times when Copam doesn't produce our entire order on demand and uses some existing stock that they have ready for the foreign marketplace. It is almost comical (and frustrating) that they try to hide it with what looks like a marker. I agree with most of you that this is unacceptable, and I will do my best to force them improve. I do still believe that the Copam is by far the best machine that you will find at that price point. That said, we brought on the ZenCut line for a reason. The ZenCut Green is currently introductory priced at a price point that is fairly competitive with the Copam, but in a week when we move to standard pricing, there will be a price gap between the two models that would cause many people to choose the Copam over the ZenCut based on price. I hope that those receiving machines with cosmetic defects will have some understanding and work with us if you feel that a cosmetic imperfection is truly a problem. If I cannot convince Copam to improve their performance (I have asked them to read this post), I will likely 1. show in the product description that there may be cosmetic imperfections and the machines are sold as-is or 2. raise the price of the machines to account for the additional service costs related to dealing with the problems. In either case, we will sell less machines which will hurt Copam, USCutter, and the customer who might have otherwise received an excellent vinyl cutter. Regarding your issue with Brandon, I am sorry that he missed a commitment that he made to you. He is overextended and tries his best to help each customer. Sometimes, he forgets (not acceptable), or there is an issue that become urgent or immediate that causes him to miss that commitment. We will try to reduce his workload and find ways to better track commitments in order to ensure consistently high quality customer services. Please also understand that USCutter is not open on weekends. I understand that you do not cease activities on the weekend, so it can be frustrating, but a missed commitment on Friday cannot be corrected on Saturday or Sunday. Now, with regard to the issue of the resolution of this problem, I agree that the response of asking you to pay for shipping to resolve the issue is inappropriate. This result is my fault, as I have not clearly defined a return policy for this type of scenario (which I perhaps over-optimistically expect will not occur) , so our customer service personnel fall back on our warranty repair standards. I do, however, want to stress that minor imperfections will be prevalent in many of our imported products. These are generally machines where we focus on utility rather than cosmetic detail. Since the Copam is marketed as a higher-end machine, I am sensitive to the problem that you described, but I am afraid that we cannot jump over backwards for every cosmetic defect that a customer sees. The problems that 'koulpeeplz' describes is beyond a level that we would reasonably find acceptable for the Copam product line, and so I intend to rectify it. Specifically, we would, as a matter of course, replace the part that was functionally defective (the roller holder) - which I would assume was damaged in shipping rather than before the QC process that is performed at the manufacturer. Given the extent of the cosmetic problems, we will replace the machine at our cost. 'koulpeeplz', I am truly sorry for the mistakes that we made, and I hope that we will exceed your expectations in the future.

I am currently at the ISS show in Long Beach and posting from my phone. I cannot address the issue right now but we will take care of it on Monday. I will try to follow up with a forum post tonight.

On the Zencut machines, we will likely pay for return shipping if purchased within the 48 states if a machine needs service within the first 30 days after purchase. Outside of the first 30 days, the customer would be required to pay shipping.

I would have preferred to maintain the original branding, but we worked out a volume deal that allows us to offer these machines for at least 30% less than any other vendor on the web. This really is the best deal available anywhere on high-end vinyl cutters. The ZenCut Black is a much better machine than the ZenCut Green, but both offer by far the bast bang-for-buck in their price range.

I think he is saying it looks like the gcc ja-101s,which he has. www.dpshatan.com/pdf/gcc/JaguarIII-DM.pdf correct! and judging by the pictures posted on uscutter its a rebadged one. even same specs. FANTASTIC CUTTER. Jaguar IV instead of older III.

For a very limited time (until we get a handful of machines out in the field), I am offering a price break on both the Zencut Green and the Zencut Black.

These cutters will work with Flexi using the Jaguar IV or Puma III drivers. The Zencut Green and Black compare very favorably with the Graphtec CE and FC series machines. The primary differences you may notice: - The Zencut machines should have slightly better tracking relative to the Graphtec machines - The Graphtec machines may be slightly more reliable than the Zencut machines (both will be extremely reliable) - Zencut machines are a USCutter exclusive and offered at EXTREMELY competitive prices

Once again, I will reiterate. USCutter will never bid on its own items. We have a number of customers that are reselling our machines, and as such, you will see that our machines are purchased over and over again by the same bidders (though this is not usually the case). Those who purchase and resell our machines typically have identified a maximum price, and they will consistently put in bids to reach that price (frequently towards the end of the auction). Your speculation and further accusation of shill bidding is irresponsible and in poor judgement. It is against eBay rules, and no volume seller would risk their standing with eBay by engaging in those practices. In response to the issue originally identified in this forum, which is the cancellation of auctions: It is not unusual for us to cancel auctions. There are various reasons it happens. Sometimes it is caused by identification of a listing error. Sometimes we run out of stock. In this case, we have someone who has recently taken over responsibility of listing auctions, and he probably made a mistake in scheduling. eBay allows all sellers to cancel auctions as per standard terms. It has nothing to do with USCutter being a volume seller. More information is available here: http://pages.ebay.com/help/sell/end_early.html What prevents companies from gaming the system is that as per those terms, a seller cannot cancel an auction within 12 hours of the auction close. When our auctions were cancelled, they were not within 12 hours of close. To imply that you would have won the auction at $50 (just because it was that price when the auction was cancelled >12 before the official end) is wrong. There are too many people looking at our auctions, and the auction would be bid up towards the end of the auction. If an auction for a vinyl cutter did close at $50 legitimately, we would honor that price.