therese@whisqu.se

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therese@whisqu.se last won the day on July 4

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About therese@whisqu.se

  • Rank
    Advanced Member
  • Birthday 03/21/1987

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  • Skype
    therese.lofstrom

Profile Information

  • Gender
    Female
  • Location
    Sweden
  • Interests
    Work at Whisqu Graphic AB. Developer of SignCut.

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  1. therese@whisqu.se

    Signcut pro 2 configuration with MH365

    Hi, Therese at SignCut here. I just want to check in and let you know that a new website has been launched. I hope you find information easier on this website then the old one. @gpau, did you manage to set your cutter up with SignCut? If not please visit our livechat and we can help you through a remote session. @Wildgoose. In the image you can see two ways to contact us on our website. If you don't find them there are other ways for example sending an email at support@signcutpro.com or if you prefer visit our Facebook and send us a message there and a support request is also created. Have a good day all of you. Regards, Therese
  2. therese@whisqu.se

    Horrible cut quality - stuttering

    Hi, The issue you have sounds as it has to do with the curve resolution setting in SignCut. If you click Cutter in the settings menu then you find an option called Curve resolution. We normally recommend to have it set to half since SignCut cut every single node when it is set to 100% so if there are a lot of them in the curves in your design then it takes longer time and the result can also be more stuttering. When setting the curve resolution lower SignCut removes nodes and makes the lines smoother. It should not effect the result of the design. If you need more assistance then you are welcome to our support at support@signcutpro.com or visit our livechat at our website www.signcutpro.com. Regards, Therese
  3. therese@whisqu.se

    Trouble with export plugins for AI

    Glad to see sign cut back on the forum, way to go. is Kimon still around? He isn't an employee of the company anymore. He has continued on with his life with new responsibilities, and we wish him all the best of luck with those. Today I'm head of support and together with me I have Maria and Simon who also will come here when they have time. Regards, Therese Löfström
  4. therese@whisqu.se

    Signcut opens with a blank grey screen.

    Hi, I just want to inform you customers that when SignCut opens up as a grey window but you still can see the menues in the top of the program it is because the program configuration file has been damaged. This happens when something in the computer disrupt the program from saving the program data while you close the program or the program doesn't have administration rights to save data to the application data folder in the computer. It doesn't happend that often but when it does you solve it easily by starting the program by clicking the icon on your desktop or under the start menu, then when the program starts you click on "Reset settings" in the settings menu. That will reset the configuration file back to as it was when installing the program the first time. You might loose some personal settings and need to set them again but it will make the program work again as it should. This is something out of our hands since it is a computer related problem but we added the "Reset settings" option to solve it. Hope this information helps. Regards, Therese Löfström SignCut Sweden
  5. therese@whisqu.se

    Annoying weeding frame problem.

    Hi, Thank you for your posts. We have done a lot of changes in our company during the last year. One of the things I'm doing as head of the support is to try to be active in as many places as possible. What I like with this forum is the kindness you customers show each other and your will to help each other solving problems even if you don't know each other. As I said before in a post I made here "The key to success is satisfied customers" and that it what I and our company strive for. Regards, Therese Löfström Whisqu Graphic AB SignCut Sweden
  6. therese@whisqu.se

    Trouble with export plugins for AI

    Hi, If you still are having trouble with the export then please come to our livechat at www.signcutpro.com and talk to us and we will solve it for you through a remote session. Regards, Therese Löfström Whisqu Graphic AB SignCut Sweden _______________________________________________________________________________ Start-up guide: http://www.signcutpro.com/files/pdf/startup_guide.pdf Download Signcut - http://pro.signcut.net Purchase/Renew - www.signcut.net/eshopb To keep yourself updated Please visit our Facebook page http://www.facebook.com/SignCutpro or follow us at twitter: https://twitter.com/signcut
  7. therese@whisqu.se

    Annoying weeding frame problem.

    Hi. Did you get this solved? If not you can come to our livechat at www.signcutpro.com and we will help you solve this. Regards, Therese Löfström Whisqu Graphic AB SignCut Sweden _______________________________________________________________________________ Start-up guide: http://www.signcutpro.com/files/pdf/startup_guide.pdf Download Signcut - http://www.signcutpro.com/download-signcut-productivity-pro/ Purchase/Renew - www.signcutpro.com/webshop/ To keep yourself updated Please visit our Facebook page http://www.facebook.com/SignCutpro or follow us at twitter: https://twitter.com/signcut
  8. therese@whisqu.se

    SignCut Support Portal

    Hi Please come to our livechat at www.signcutpro.com and we will help you get the communication working. Regards, Therese Löfström
  9. therese@whisqu.se

    Stencil

    Hello. This is Therese at SignCut Sweden. I would like to help you with this but I don't have a clear picture of what you mean. If you are having problem with the weeding frame in Signcut then one way to get around this is to turn of the weeding frame in Signcut by click the cutout-button and unmark "Use weeding frame". Then before you save your design in Inkscape, you simply add a rectangle around your design if you want a frame around it. That should solve the problem and you can desibe by yourself how long distance you want between your design and the rectangle around it. Regards, Therese Löfström
  10. therese@whisqu.se

    Anyone use a network Print Server with Signcut?

    Hello. This is Therese at SignCut Sweden. I don't think we have tried to use that device that you are refering to but it is possible to cut with a cutting plotter connected over a shared network. Below you have the steps you should go through to set up a shared cutter. To setup a shared cutter with signcut. 1. On the computer where the cutter is connected, go to controlpanel->printer and add a new printer. 2. Choose the correct port and then choose the Manufacturer "Generic" and the Model "Generic / Text Only". 3. When the printer has been added, rename it to something you can identify then right-click on it and share it on your local network. 4. If the cutter is connected through serial-port or USB->serial port. Go to computer-management and setup the ports communication parameters. (Baud/Handshake etc) 5. On the computer that's gonna use the shared cutter, make sure it finds the shared cutter and choose it as Device in SignCut. 6. Now when you cut out the data will be sent to the shared cutter. I hope this will help you in the right direction. Regards, Therese Löfström
  11. therese@whisqu.se

    Update from Therese at Signcut Sweden.

    Thank you.
  12. therese@whisqu.se

    HELP can't cut need a work around

    Hello. This is Therese as SignCut Sweden. I would like to solve your problem so you can use Signcut again if you prefer to use it. If you want you can contact me at therese@whisqu.se and I will give you a repair-tool that we created for dongles that has problems. This hopefully will solve your problem with the dongle and Signcut crashing. Sharing your cutter through a network is possible. Here are the steps you should go through to get it to work. "To setup a shared cutter with signcut. 1. On the computer where the cutter is connected, go to controlpanel->printer and add a new printer. 2. Choose the correct port and then choose the Manufacturer "Generic" and the Model "Generic / Text Only". 3. When the printer has been added, rename it to something you can identify then right-click on it and share it on your local network. 4. If the cutter is connected through serial-port or USB->serial port. Go to computer-management and setup the ports communication parameters. (Baud/Handshake etc) 5. On the computer that's gonna use the shared cutter, make sure it finds the shared cutter and choose it as Device in SignCut. 6. Now when you cut out the data will be sent to the shared cutter." I hope this will help you and make it possible for you to use Signcut again. I look forward to hear from you regarding the dongle-problem. Regards, Therese Löfström
  13. therese@whisqu.se

    Exporting from Corel

    Hello. I know this is an old topic but I write some information here anyway. The problem that makes size changing during export from Corel Draw to Signcut are solved in our latest version 1.95. This version also have new plugins for Corel Draw that will be installed when you upgrade from Signcut version 1.07. For those of you that use Corel Draw X6 new updated plugins was released about 1-2 weeks ago. Corel Draw made an update that made the plugin for X6 that was installed during the upgrade to version 1.95 unreliable. These new plugins needs to be installed manually and are available here. Regards, Therese Löfström
  14. therese@whisqu.se

    Update from Therese at Signcut Sweden.

    Hello. This is Therese at SignCut Sweden. I'm apologize that I haven't been here for a while. I have been on vacation but now I'm back at work, full with energi. I will do my best to be available here at this forum and answer questions but my main priority is to be available at our support-portal and our livechat on our website www.signcut.net. You can now also visit us at Facebook and Twitter There we will post updates about SignCut and now and then even competitions for our customers. I look forward to help you all as much as I can. Regards, Therese Löfström
  15. therese@whisqu.se

    not finishing lines with text

    It is hard to help you without having a file that I can look at or some pictures of your problem. But I think it will be solved if you click on the "cut-out icon" and then on the "Advanced Settings-tab" in the cut out dialog. There you have an option called "overcut". Set that value a little bit higher. Regards, Therese Löfström