I have ensured that the baud rate matches and I am not getting the error that there is not connection to the cutter. I've seen that one before. However, evey time we try to cut something it just opens up Cut Manager and the job just sits there. Under the status tab it appears to say active. You really can't read what information the program is trying to give you because the columns overlap and I can't seem to move them. The cutter worked fine for a couple months and now it won't cut. The test cut worked fine. I'm using SB on a Refine MH 721 with Windows Vista. I couldn't find any mention of the Cut Manager on the forums so I decided to post my problem. Any help would be greatly appreciated. I would like to not have to reinstall everything it possible. Thanks.