Due to the service that I received from Levi, I will consider ordering from USC again. I hope that someone in management pursues getting someone into the customer service department and straightens things out. If this is my first experience with them and it goes like this, how will the next one(if there is one)play out? If something isn't done, US Cutter may not last long............ One can only wonder??? I hope for everyone's sake here as customers AND employees, that service is improved.