HEY I JUST GOT MY CUTTER YESTERDAY AND THE SAMETHING HAPPENED TO ME. HERE IS WHAT I HAD TO DO:
SIMPLY MOVE THE CARRIAGE THAT HOLDS THE CUTTER OVER A FEW INCHES AND WOW WEE IT WORKED.
HOPES THIS WORKS FOR YOU. ALSO MAKE SURE YOU USE THE USB CABLE THAT COMES WITH THE CUTTER, MINES DIDN'T WORK UNTIL I USED IT.
GOODLUCK
RON SIMMONS