diver4

I sent them a message on 12/14/21 and to date have not had a response from them.

I upgraded my computer and when I installed VinylMaster on it with my PSN the install went fine and it is seeing my cutter and cutting with no problem. The only issue I noticed is when I import an eps file instead of allowing me to paste it into the current page I am working in/on it automatically opens up a new page in the current file with the imported file being the only thing on the page, there is a check box when you import that says to paste in current page that you have to check so it will not open a new page. The problem is you have to check that box each time and if you don't it opens that new page, I have found nowhere to permanently have that check box checked. To get rid of the new page you have to go into layout and choose delete pages to get rid of the new page. The old computer had version 4.2 on it and it did not open a new page on import of eps files. I import a lot of eps files and this is really irritating. Any advice would be appreciated. Thanks Diver4

I have been using the MH cutters for years with no problems. I use my cutters everyday for hours on end cutting stickers and they have served me well for many years. One of the MH 871s that I have been using forever started leaving little dog ears on the cuts and no amount of tweeking, new blades, offset etc could get rid of them. They were increasing my weed time so I figured I would finally upgrade to a Titan cutter. Ordered the cutter, it came and got it all hooked up and cutting with no problems. What a difference between the Titan and the MH cutters, the cuts are clean and no more dog ears. As much as I love the MH cutters I will say the Titan does cut a lot cleaner. My situation is this: The cutter is less than a week old and when I first started cutting with it I would hit the off line/on line button, load the vinyl and hit the off line/on line button again and start cutting away. Today something strange started happening, every now and then when I hit the off line/on line button it will spit the vinyl out the back and I will have to reload and try again, sometimes it does it a couple of times before it just brings the machine back on line so I can start cutting. I have gone over the manual and looked through the forum but can't find an answer as to why it started doing this, am I missing something or doing something wrong? The ground wire is connected metal to metal from the cutter to the stand, I am using direct USB, windows 10 fully updated, Vinylmaster Pro and once the machine is back online it cuts flawlessly so I am not sure what is causing the vinyl to be spit out the back of the machine when pressing the off line/on line button. Any advice would be appreciated. Thanks Diver4

I have LTR and only on occasion have I had it shut down. I suspect when it does it is because I have multiple programs running at the same time and it is a memory issue as others have stated. LTR also allows you to have multiple pages in the same file and opens up additional fonts which is the main reason I upgraded. Overall I am pretty happy with it and for me it was worth the upgrade cost.

Thank you.

Here is a full screen shot of it, this is while the toolbar is there, next time it disappears I will take another full screen shot...

Here is a screen shot when the toolbar disappears.. As you can see in the red box there is a space for it but I have found no way to bring it back other than shutting down and restarting VM...

The toolbar just disappears, there is space where it was on the screen but it is not there and the only way I have found to get it back is to restart VM. Of course it has not done it all day so I can get a screenshot of it...

When it disappears the blue arrow is not there.

I am using VM LTR and on occasion the toolbar (with red box around it in the picture) disappears and the only way I have found to get it back is to shut down VM and restart it. Is there a way to bring the toolbar back without shutting down and restarting VM and does anyone know why it would disappear in the first place. Any help is appreciate. Thanks Dale

I added a small white border around the image and imported it into vinylmaster and it vectorized with no problem! THANKS!!!! Apparently if any part an image is close to or touching the edge vinylmaster does not vectorize it properly, even though other programs may vectorize it vinylmaster won't, by adding a small border around the image it worked like a champ! Thanks again skarekrow for the solution.....

Yes the second screen shot looks fine but when I hit trace the results I get are the 3rd screen shot..

I have watched the video and am doing everything correctly and as I stated I can vectorize some images but not all. They are all black and white images like the one in the pictures I posted so there is nothing complicated about them. Thanks

That will be my next step, thanks.

It came with the new cutter I bought from US Cutter. I have been able to vectorize a small number of files with it just not all files.