Thank you for the reply.
I played with the baud rate and I make sure the cutter in Online mode before I send the file. As I said before, I did a trial run and cuts perfectly but on the second run It would not work at all. .
I tried re-installing but still, no communication from computer to cutter. A
ny other option for me? I missed 2 deadlines today and I really like the machine...I would not play my option of returning it. I guess, Im the unlucky one..