vgiex

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About vgiex

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  • Birthday 01/01/1

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  1. Hi first of all LaserPoint cutter is my second one. My first one is the Pcut series. I had some problems with Pcut but nothing major like the LaserPoint. 1. Three screws are missing from the left of the inner wall. I don't think it is normal. I finally found the vibrating noise. 2. Cracked blade holder ring. I noticed after I loosen the screw to replace the blade. It never happen to Pcut. Is this replacesable? 3. Cutting while the blade was on up mode and skip the cut. What is the problem. offset is fine. pressure is fine. We been using this for 2 months now and it just happened. Is this because for the holder ring or something else? I might be overlooked some details but settings I think are not the problem.
  2. Thanks Ken! Awesome Technical Support. I felt out dated!
  3. Thank you for the reply. I played with the baud rate and I make sure the cutter in Online mode before I send the file. As I said before, I did a trial run and cuts perfectly but on the second run It would not work at all. . I tried re-installing but still, no communication from computer to cutter. A ny other option for me? I missed 2 deadlines today and I really like the machine...I would not play my option of returning it. I guess, Im the unlucky one..
  4. Everything was set-up perfectly and I did my trial run which cut nice. But now...its not cutting at all. Tried evertything...from re installing to re plug but no luck. Help please