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sleeveofwizzard last won the day on October 5

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About sleeveofwizzard

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  • Birthday 10/07/1981

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  1. sleeveofwizzard

    Customer service / orders

    Have to update, Got the confirmation that the rest of the order was shipped and should arrive on Friday 10/26. 51 days from order until delivery . . .
  2. sleeveofwizzard

    Customer service / orders

    Has anyone else had issues with orders lately? Seems like things have really taken dive compared to a few years ago. I used to order very frequently but now I order two or three times a year. My last order was September 5th. I received an email the same day saying there was a partial shipment. Two of the for items arrived soon after and I didn't think much about it until another week had gone by. I sent two emails to support and opened a service ticket but didn't get a response. Tried calling three days in a row and couldn't get anyone to answerer or call me back after leaving my number on the automated system. Even tried the message function that pops up on the website but it would give me an error message every attempt. Yesterday I waited on hold for 27 minutes and got to speak with someone. She started some sort of RMA process and I was emailed a list of requirements to fulfill: photos of boxes, shipping labels, packing slips, and measurements of boxes. I just spent half an hour getting that stuff together but remembered the email I received that stated a partial order was shipped. This just seems crazy to me. I know accidents happen but why is all this needed when they can just look at the order and see it wasn't all shipped! Also why don't they respond to emails or service ticket requests? Why don't they answer the phone or return the call back requests? Why do they tell me to use the instant message function when it doesn't work? ARG!
  3. sleeveofwizzard

    Chat Line

  4. sleeveofwizzard

    Getting back into the game

    Hey everyone, never ever have free time anymore. I've been using the new equipment for a while now and definitely love it. Great suggestions all around so thank you all very much!
  5. sleeveofwizzard

    Getting back into the game

    Update, I have cut a few circles and shapes just to test things out. Got the blade depth set. Today I tried to cut a few things to practice and ran into an issue. The machines starting position isn't very close to the right side of the vinyl. I cut two things and both got cut off at the left side because it ran out of vinyl. I even moved the material over on the rollers but the machine adjusted itself and made the same error. On my old laser pointer there was a reset button on the side of the machine that allowed me to set the starting point for cutting. Thanks, Ted
  6. sleeveofwizzard

    Font wizards please help

    Yeah I just checked that site out. Much better then the one I tried a couple days ago. Thanks!
  7. sleeveofwizzard

    Font wizards please help

    Hey everyone, Hoping someone will have an idea what this font is. I ran it through the online identifier but didn't find a match. Thanks in advance Ted
  8. sleeveofwizzard

    Getting back into the game

    Graphtec CE-6000 24" that came with the 9x12 heat press. Went with vinyl master pro and a bunch of tools and such. Only bought white vinyl so far because I needed the color guide to pick the other colors I need.
  9. sleeveofwizzard

    Getting back into the game

    Well I pulled the trigger and everything arrived on Friday. Not sure when I'll have time to set it up and start relearning. I'm excited about having good stuff to use. Thanks for everyone's input!
  10. sleeveofwizzard

    Getting back into the game

    OK last one (probably). I just saw Graftec i-designR Pro 2 on the site for sale. It's more expensive. Anyone used it?
  11. sleeveofwizzard

    Getting back into the game

    I'm not trying to be a sissy here ha ha. Just want to make sure I have a user friendly set up without having to purchase more stuff after the end of this calendar year. Is there any tools or options for arranging cut jobs or separating layers while using a plug in? There was some options for this in Sign Blazer that didn't work very well. Just curious, the optional software listed for the graftec is Corel and Signcut Pro. Is that one any good? Everyone used to rave to no end about Flexi is that one old news now?
  12. sleeveofwizzard

    Getting back into the game

    The last setup I had was time consuming and frustrating. Inkscape to design and save in a certain format. Then import into signblazer to cut. Whenever I had to deal with someone else's files then usually had to fire up Adobe illustrator and stumble my way around. I really don't have the time to be fiddling with all that anymore. I need an all inclusive program to design and cut that works well with the machine. I am slightly better with Corel then I am with Adobe but a "plug in" to cut with doesn't seem totally fluid to me. Anyone have experience with that?
  13. sleeveofwizzard

    Getting back into the game

    Ok ok, I get it. So the CE-6000 looks like a possibility. Now onto software. I have used Corel draw in the past but not proficient with it. I was originally thinking Roland because I thought it came with its own it software. Is the basic version of Vinyl Master worth anything or would one need the pro version?
  14. sleeveofwizzard

    Getting back into the game

    Hey all, Long time no post. I sold my business half a decade ago but am in the market for a new cutter. I am looking to purchase something a step up from my previous Laser point machine for two reasons. I would like something that comes with GREAT software. I am pretty good with Inkscape and Sign Blazer. Also want a machine with better tracking and quality then the lazerpoint. So what machine do you guys recommend. Would like to stay under $2K if possible. Vinyl cutter and stand only. Thanks, Ted
  15. sleeveofwizzard

    What Does Your User Name Mean???

    Back from the Black Lagoon