AJennine

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About AJennine

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  1. I'll get it handled. Not looking for who is who. Just looking for help. Peace.
  2. AGAIN, this is new to me so bear with me. Now that im looking closer the arm is not moving up and down. Seems like it does at one point and not the other. I'll reach out to their support which isnt very helpful at all. They only lead you to the manual which i have definitely troubleshooted with numerous times. Theyre basically like Amazon. They sell other people items and ship them. Support isnt familiar. Welp, thanks!
  3. Looks like that is the name of the software, you're correct. It's a US Cutter. This is new for me so my terminology for what's what may be off. I purchased from lashop.com and yes nothing has changed. The carriage is steady, the blade is firmly in place. I have used it over & over and it worked perfectly.
  4. I will check. I had to walk away because I sat for hours to no avail. and didn't want to get frustrated.
  5. I will check. I had to walk away because I sat for hours to no avail. and didn't want to get frustrated.
  6. Thanks for your response. I did exactly what you said over and over today and it didn't change anything unfortunately. I pressed the blade down to make certain it was steady and it was but no change.
  7. This is my first post please bear with me through this. I have a Signmaster cutter and my needle has never had to be removed or adjusted. Now all of a sudden as i send the art to be cut the needle doesnt even touch the vinyl. I adjusted it for the very first time, but, if i do it slides across and ruins the vinyl and the job. Are there settings that would put it where it belongs so that it wont 1. cut up my vinyl or 2. go through the cut process and doesnt even touch the vinyl? Please help me. I've been at this for hours. KIND REGARDS!