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Hello, Does anyone else have a problem where your wireless mouse and keyboard stop working when you plug in the USB for the cutter, if so how did you resolve this? It has been working fine until today, the wireless mouse and keyboard quit responding today. no know updates or changes to the computer.

it only happens when I plug in the cutter, no matter what port I plug the cutter or keyboard/mouse into. It happens even when I plug the cutter in and then turn the computer on. I can plug in any other device and the mouse/ keyboard works fine. everything else works except the keyboard mouse when I plug in the cutter. just started recently, and only on 1 computer. I think I agree darc shadow that it is a computer problem. Does anyone have any ideas?

does any one know if the MH cutters can cut thin felt material?

Hello everyone. I have an Epson ET-2850 that I converted to dye sublimation, It has been working fine for a long time now whenever I try to print anything, I always get a paper jam error, I have checked everything, i have even blown any dust out of the printer, but i still get the paper jam error. i should probably add that I am having this issue with Siser Easysubli only. Does anyone have any ideas about what is causing this? Thanks

hello everyone, I have a file with 2 colors, red and white, it is separating the red into multiple files, how do I cut it with the red as one file so I don't waste so much vinyl? I tried to group the file and it still shows it as separate cut files, welding makes it all 1 file and cant cut separate colors. any ideas to get the red as one cut file?

I have the MH 871 MK2 I just replaced the carriage per tech supports recommendation because the carriage was not moving up and down when cutting. after the successful replacement of the carriage, I am still having the same issue. does anyone have any other recommendations besides getting rid of this cutter and getting a better one?

Possible, but not sure how that would cause the wire on the carriage to come off, but I have cut several projects so far and it seems to be working fine so I hope I resolved the issue.

yeah, I'm considering that I think I may have found the problem, the ground wire on the carriage came off for some reason, I resoldered the wire and it seems to work fine now I will try to cut a project and see how that turns out. I ordered the ground kit that US Cutter offers and drilled a separate hole and removed the paint on the stand to get a better ground and even put 2 ground wires at 2 different places. I am also putting dryer sheets in the vinyl rolls. will keep everyone updated. Thanks for all the assistance

Thanks for all the help this far guys, still at a loss, I replaced what I thought was the chip, still didn't work, replaced the motherboard entirely and it worked for about a min made a funny noise, and didn't work after that, US Cutter replaced the motherboard and it still isn't working, any other ideas?

Does anyone know if White reflective HTV is available and from where? All I'm finding is the Silver reflective HTV that reflects white in the dark. Thanks

Thanks for the reply, should I do 1 dryer sheet on each end? where can I get anti-static spray? the cutter is on tile floor, however, the A/C could be causing an issue. I was thinking of drilling a separate hole with a sheet metal screw to the stand, would this be a good idea? How well does the Anti Static kits work, they are only $15, so a small price to pay if they work well.

is there a particular way to ground the cutter to the stand, I think I fried another Zchip. I have the cutter grounded to the stand, it was cutting just fine since the repair, and in the middle of a cut, it acted like it jammed up and the blade stopped its vertical movement and messed up the rest of the cut. I tried the battery test from last time and it works fine, leading me to believe the motherboard is damaged again. I'm at a loss, not sure what I can do anymore. Aside from upgrading the cutter ( which I plan to do eventually ) what options do I have to make sure this doesn't happen again.

Hello, I'm trying to split design colors in vinyl master DSR, the design is all one color, id like to add accent colors to a small portion of it but can't seem to figure out how. Can anyone assist me? Th design is yellow, I want the small portion on the side that sticks out to be a different color. Any assistance would be appreciated. Thanks

Restarted the program and it worked. thanks for everyone's help

I do all that, when I click ok, it does nothing. Just stays on the export screen.

Thanks, I followed your directions, I think I got the image how I want, however, I can't save it to a file that I can open with VM, I tried to export but I can't get anywhere. any other ideas?

Already tried that, but it doesn't work with that either. ungroup is grayed out and break apart doesn't break that section apart.

Thanks for that, it still dont work I get an error when I try to run the program. ill keep trying to figure things out.

thanks for that info, that link doesn't work. I went to the software page of uscutter and there is no sign blazer. options?

Thanks for that info, however it didn't work, It selects the whole object and won't let me change any one part only the whole object.

how do I know which one it is?

i dont see Z Chips on the replacement part list only the mother board, probably best to just replace the board correct?

See, I thought that, I even questioned the tech guy, and he assured me that was the case, I should have known better. where and how do I access the motherboard and Z Chip?

Yes, I did try the 9-volt battery test as directed by tech support, they are the ones that told me the carriage needs to be replaced. when I did the test the carriage moved, even when I ran voltage through the wires it still moved. after this tech support told me that the carriage needed to be replaced. How do I locate the Z Chip?

Because, as I stated in my post it was the recommendation from tech support after doing some troubleshooting steps. it is grounded and has been since initial purchase to the stand as per the recommended directions.